Receptionist & Parent Liaison Officer - Sunmarke School

Fortes Education has
been a leading education provider in the UAE for over four decades with premium
international schools and nurseries that have experienced outstanding success
and growth. Our schools offer the most innovative and character-building
education in the entire Middle East region.

Our core ethos and philosophy of education is
Positive Education (PosEd). Through PosEd, our schools foster active engagement
in learning, celebrating character strengths and accomplishments. We encourage children to
cultivate fulfilling relationships with others and seek meaning and purpose in
their own lives.?We enable children to become happy learners and develop into
innovative thinkers, confident young adults, and life-long learners. Our
students develop resilience, a growth mindset and deep character strengths that
allow them to flourish in an ever-changing world.?

About Sunmarke School – Where Amazing Happens

Sunmarke School provides an ambitious and inspiring, values-based education
that nurtures the hearts and minds of students so that they can flourish and
achieve their dreams. Powered by our unique signature programs, Sunmarke is a
uniquely innovative school, transforming young lives. This was reflected in Sunmarke School winning the
coveted ‘Most Innovative School’ award at the Which School Advisor ceremony in
Dubai and London.

Sunmarke is an all–through
school which offers a premium education across a fantastic range of pathways
for students including the National Curriculum of England,
GCSE/IGCSE, ‘A’ Levels, BTEC and the IB Diploma and Career Related
Programmes. We also offer a suite of Signature Programmes unrivalled
in Dubai. With unique experiences in Environmental and Sustainability Studies,
students learn in Forest School settings, as well as utilising cutting-edge
hydroponic technology to examine how science can support sustainability in
future terrains. Our world-class STEAM centre and curriculum offers students an
incredible opportunity to apply their learning in solving real-world problems,
from Foundation Stage through to Year 9. We run best-in-class mini-MBA programmes for our Year 10 to 13 students in conjunction with the
Peter Jones Academy, to ensure their future success in business and
entrepreneurship. We are technologically innovative and run comprehensive AI
programmes for students in all core subjects, as well as deepening other
subjects through Augmented and Virtual Reality AR/VR experiences. We have
outstanding performing arts opportunities with fantastic facilities and amazing
teachers to help our more creative students truly find their
voice. Sunmarke School was judged by the Dubai School Inspection
Bureau (DSIB) as a ‘Very Good’ school in our 3rd year of
operation and ‘Outstanding’ in our British Schools Overseas
(BSO) inspection in 2019.

We present an exciting
opportunity to join our all through school and to play an important part in our
journey to “outstanding”. Sunmarke School, Dubai is one of our flag-ship
schools, located at a prime location in Jumeirah Village Triangle.

About

you:
We are looking to appoint an experienced and
enthusiastic Receptionist
& Parent Liaison Officer for Sunmarke School.

Main Accountabilities:

• Answer, screen, and forward any incoming phone calls while

providing basic information when needed.

• Provide office support services in order to ensure efficiency

and effectiveness within the School.

·
Liaising,
communicating, and nurturing enrolled family relationships as per the Lifecycle
of School Engagement Infographic.

·
Maintain open lines of
communication to existing parents to ensure their concerns, complaints and
compliments feedback are handled effectively, efficiently and in a timely
manner, escalating to relevant SLT members when necessary and scheduling touch
base meetings as required.

·
Maintain communications with
existing parents, handling queries and being the liaison between other school
personnel and departments.

·
Coordinate parent/community events
in order to engage parents in school activities and celebrations.

·
Assisting in the Induction process via
introduction by welcome packs and regular touch base calls

• Acting as first point of contact for all parental complaints by

monitoring, following up and escalating concerns as required.

·
Being
versed in rules and regulations of the Ministry of Education and KHDA

·
Attending
weekly FOSS/FRISS meetings to identify any queries, concerns and conduct
regular workshop and intervention sessions

·
Monitor/screen/escalate
all complaints –

·
Answering all enquiries, processing requests & logging in all
information for walk-in inquiries onto the CRM

·
Notifying colleagues in School of Visitor arrivals for a meeting
i.e., Admissions, SLT, etc.

·
Welcoming
& engaging with prospective parents & visitors and addressing their
needs with a smile e.g., processing requests such as Item or Food drop-off /
Early pickup / Lateness etc.

·
Filtering, re-directing incoming queries and concerns to the
members in the Organisation related to academic & operational policies,
protocols & processes & communicate on all matters related to : age-appropriate year-group placement, the
National Curriculum for England, Options, KS4 & 5 Pathways (IBDP/IBCP,
BTEC, GCSEs, ‘A’ Levels), Tuition
Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID HSE,
Medical, Maintenance, Bus, Non-English Speakers & Special Interest Groups,
Academic Events/Productions/Trips etc.

·
Physically ushering new families to their next engagement in the
Admissions & Induction & Departure Process

·
Coordinating Existing Student Transitions with relevant Phase

·
Supporting GLO on new student KHDA Student Registration &
procuring required documentation

·
Assisting the Admissions Team on their

R&Rs including:
-
Back-end data entry on the Family (Student)
Profile into various systems (CRM/SIMS/VLE), and

-
data entry of information from Digital Forms
(Entrance Assessment Form, Scholarship Form), etc

·
Record Keeping & Compliance – using & updating

registers for:
-
Student Attendance

-
Evacuation

-
Student Absences & approval via the VLE

-
Student Lateness

-
Student Early pick-up

• Call & Email & Survey

Campaigns with existing families – 1 x Term

·
Undertake
regular surveys of new parent views on the enrolment process and other subjects
of relevance and work with the marketing team to devise marketing and
communication strategies for prospective parents at all stages of the
admissions cycle.

·
Alerting the Head of Phase / Principal to
take necessary action on the existing families of possible withdrawal
intentions.

·
Supporting FCO Marketing by use of the relevant Digital Form to
update Dubai Schools Market Study

·
Conduct Family Exit Interview by conducting an initial
meeting/phone call with a parent.

• Receive and sort daily mail/deliveries/couriers.
• Maintain security by following procedures and controlling access

(monitor logbook, issue visitor badges)

• Update appointment calendars and schedule meetings/appointments

Job Specification:
·
Bachelor's degree in any discipline.

·
Good written & oral communication skills.

·
The candidate must have excellent customer service, negotiation
skills & a flair for numbers.

·
Functional computer skills are required.

Application Process:
If
you have the passion, energy, and commitment to drive accelerated outcomes for
young people, we will welcome your application. In return, you will join
a rapidly evolving organisation that can offer you a central role in our future
growth plans.

Candidates are invited
to complete our Online Application by visiting: http://forteseducation.com/Careers/Current-Openings? The
closing date for applications is the 30th of November 2025.
Please note that due to the expected volume of applications, only shortlisted
candidates will be contacted for an interview. The school reserves the right to
make suitable appointments before the official closing date, and therefore we
would encourage candidates to apply early in the process.

Fortes Education is committed
to safeguarding children and young people. All post holders in regulated
activity are subject to appropriate vetting procedures including a satisfactory
International Child Protection Certificate, plus resident country Police
checks.