Receptionist/Dispatcher

Benefits:

401(k)
401(k) matching
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Job Summary

We are seeking a reliable, professional Receptionist–Dispatcher to be the first point of contact for our team. This role is the heartbeat of our daily operations and customer experience. The ideal candidate is organized, detail-oriented, and able to multitask in a fast-paced environment while maintaining a calm, friendly, and confident demeanor. This position requires the ability to reassure customers during stressful situations.

Key Responsibilities

Answer and route incoming phone calls promptly and professionally
Serve as a friendly, calm, and reassuring voice for customers during emergency and high-stress situations
Gather initial loss information and create electronic job files accurately and in a timely manner
Dispatch technicians for water, fire, mold, and emergency service calls
Schedule estimators as needed for non-emergency service calls
Provide clear, confident direction to production staff and ensure schedules and priorities are followed
Communicate effectively with customers, insurance representatives, management, and field staff
Monitor job progress and adjust schedules as needed, standing firm on priorities and timelines when necessary
Perform general administrative duties including data entry, filing, and document management
Maintain a clean, professional front office environment

Qualifications & Skills

High school diploma or equivalent required
Previous experience in reception, dispatching, or administrative support required
Experience in restoration, construction, or insurance-related fields is a plus
Strong phone etiquette and customer service skills
Ability to remain calm under pressure while being assertive and decisive when required
Comfortable giving direction and maintaining boundaries with field staff
Strong organizational, time-management, and multitasking abilities
Proficiency in Microsoft Office and ability to learn job management software
Dependable, punctual, and professional

Work Environment

Office-based role with frequent phone and computer use. Fast-paced environment with time-sensitive and emergency-related calls. Regular interaction with customers and production staff during urgent situations. After-hours on-call rotation.

What We Offer

Competitive pay based on experience
Stable, full-time position
Supportive team environment
Training and growth opportunities within the company
Benefits package (if applicable – medical, PTO, holidays, etc.)

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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