Recovery Specialist

We’re looking for a Recovery Specialist who’s ready to make a real impact while living our core values of Trust, Respect, and Integrity.

What you’ll do:

• Review and manage charged off and negative accounts
• Work with members, attorneys, and agencies to find solutions
• Set up and monitor payment plans or settlements
• Prepare accounts for legal action or outside recovery
• Locate members using skip tracing tools
• Send recovery and adverse action letters
• Keep accurate logs, files, and reports for management
• Ensure compliance with state and federal regulations
• Assist with department calls, emails, and projects

Qualifications

Education/Experience

• No major required
• High school diploma
• 2 - 4 Years work experience in Collections and Recovery
• Experience in repossessions, bankruptcy law, and federal and state regulations
• Good writing and verbal communication skills
• Good organization skills
• Must have strong analytical and problem solving skills
• Ability to work well under pressure and adhere to set deadlines
• Ability to create and maintain spreadsheets and documents in Microsoft Excel and Word

Training Requirements

• Annual Compliance Requirements

Work Environment

The work environment characteristics described here are representative of what a Team Member encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Open office or cubicle
• Works independently

Physical Demands

While performing the duties of this role, the Team Member is regularly or occasionally required to meet the following physical demands. To assure safety, Team Members in this role must be able to complete the following physical requirements.

• Noise - Moderate
• Sit and stand intermittently
• Talk or hear

INOVA Federal Credit Union promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties as requested by any person authorized to give instructions or assignments. Duties, responsibilities and expectations may be added, deleted; or changed at any time at management’s discretion and this job description does not create an employment contract, implied or otherwise, other than an employment-at-will relationship.