Recovery Specialist

Key Responsibilities:

• Monitor customer ledgers and identify overdue accounts.
• Contact clients through phone calls, emails, and visits to remind and recover pending payments.
• Negotiate payment plans where required and follow up until completion.
• Coordinate with sales, ticketing, and operations teams to resolve billing disputes or discrepancies.
• Prepare and share weekly and monthly recovery reports with management.
• Maintain proper records of recovered amounts, pending payments, and follow-up actions.
• Escalate critical cases to management for legal or formal action if needed.
• Ensure compliance with company policies and maintain a professional approach in all communications.

Skills & Requirements:

• Bachelor’s degree in Finance, Business Administration, or related field.
• 1-3 years of experience in accounts, recovery, or collections (preferably in travel industry).
• Good communication and negotiation skills.
• Strong follow-up abilities and attention to detail.
• Knowledge of basic accounting principles and MS Office (Excel & Word).
• Ability to work under pressure and meet deadlines.

Key Performance Indicators (KPIs):

• Percentage of overdue recovery achieved per month.
• Reduction in outstanding receivables.
• Timely reporting and documentation accuracy.
• Positive client relationship management.

Job Type: Full-time

Experience:

• travel agency: 1 year (Required)

Work Location: In person