Application Received: {jobTitle} Position at Acciona.

Application Received

Confidential

Responsibilities * Develop and implement comprehensive test strategies and plans for the referral and booking management system. * Lead and execute various testing activities, including functional testing, performance testing, and user acceptance testing. * Identify, document, and track system defects and work closely with development teams to ensure timely resolution. * Collaborate with business stakeholders to understand their requirements and ensure the system meets their needs. * Monitor system performance and identify areas for improvement. * Contribute to the development and maintenance of quality assurance processes and documentation. * Provide regular reports on testing progress and system quality metrics. * Stay up-to-date with industry best practices and emerging technologies in quality assurance. Qualifications * Bachelor's degree in Hospitality/Business Management/Customer Service/healthcare or related discipline with 5 years of related professional experience. * Minimum 3 years of Administrative experience managing a team of over 25 people. RBMS or call Centre experience is a distinct advantage. *English is essential, and Arabic is preferred. * Familiar with MS office product and Intranet. * Manage difficult or emotional customer situations; responds promptly to customer needs; solicits patient feedback to improve service; responds to requests for service and assistance. * Speak clearly and persuasively in positive or negative situations; listens and gets clarification. * Experience with referral and booking management systems is highly desirable. * Familiarity with the healthcare industry in Qatar is advantageous. &nbsp;

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Referral and Booking Management System Quality Manager

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