Referral Coordinator/Receptionist

Aspire Hospital specializes in outpatient Oncology. Our facilities are committed to providing comprehensive healthcare solutions in a compassionate environment.

<Overview>
We are seeking a dedicated and detail-oriented Referral Coordinator/Receptionist to join our team. This vital role involves managing patient referrals, coordinating appointments, authorizations and providing exceptional front-desk support to ensure smooth operational flow. The ideal candidate will possess strong organizational skills, medical office experience, and a thorough understanding of healthcare procedures and confidentiality standards.

<Responsibilities>

• Serve as the primary point of contact for patient referrals, ensuring accurate documentation and timely processing.
• Coordinate appointment scheduling with various departments while maintaining efficient workflow.
• Verify insurance coverage and perform insurance verification procedures to facilitate patient billing processes.
• Manage medical records, ensuring compliance with HIPAA regulations and maintaining confidentiality at all times.
• Assist patients with inquiries related to appointments, insurance, and medical documentation in a professional manner.
• Utilize medical terminology accurately when documenting patient information and communicating with healthcare providers.
• Support the office team by handling administrative tasks such as data entry, filing, and maintaining office supplies.

<Requirements>

• Proven experience working in a medical office environment with familiarity in medical terminology and records management.
• Knowledge of managed care processes, insurance verification procedures, and medical coding systems including CPT (Current Procedural Terminology), ICD-9, ICD-10, and ICD coding.
• Strong understanding of HIPAA regulations to ensure patient privacy and data security.
• Experience with medical office software and electronic health record systems is preferred.
• Excellent organizational skills with attention to detail and the ability to multitask effectively in a fast-paced setting.
• Prior experience in dental office settings is considered an asset.
• Effective communication skills to interact professionally with patients, healthcare providers, and insurance companies. Join our team to contribute to seamless patient care coordination while fostering a welcoming environment for all visitors!

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience:

• referral and authorization: 1 year (Required)

Work Location: In person