Regional manager- E com & MT Fulfilment

1. Develop demand forecast at account level at fortnightly bucket at SKU-C&FA level in collaboration with eCom/MT sales team
2. Collaborate with account supply chain in getting account level plans
3. Develop stock norms by SKU at Hub and at C&FA level for 95% Fill rate and 4 day TAT.
4. Work with central planning team to develop the Fort-nightly production plan and ensure production happens as per the plan.
5. Manage the Hub operations for south Region – stock norms, timely dispatch, arranging transportation, people management, space management.
6. Ensure compliance of FIFO in dispatch from hub and C&FAs and warehouse hygiene.
7. Develop dispatch plan to maintain stock norms at hub and C&FAs and ensure dispatches happen as per the plan in coordination with plant dispatch team.
8. Monitor actual order receipt and appointments and plan dispatches basis gap at C&FA level
9. Follow up with C&FAs for on-time dispatch and delivery of the orders as per appointment
10. Resolve any delivery issues in coordination with account teams.
11. Ensure returns from accounts are reconciled and return entries are done in ERP on-time.
12. Carry out weekly aging analysis and coordinate with KAMs for liquidation
13. Work closely with logistics team to salvage/dispose off the expired/un-saleable stocks timely to free up space.
14. Monitor fill-rates and TAT by accounts at order level – carry out RCA for fill rate and TAT miss and create action plans to correct.
15. Work closely with Logistics team to identify new logistics partners for delivery of goods
16. Monitor logistics cost on a weekly basis and keep logistics cost within budgeted level.
17. Publish dashboard on service and cost weekly with RCA and action plan.

KPIs:

1. Forecast Accuracy
2. Fill rate and TAT in days.
3. Cost of operations.
4. Stock freshness and Expiry

Qualification and Experience: Graduate degree in supply Chain/operations with 5 years of experience in Supply Chain Planning and Logistics. Should have directly handled Fulfilment operations of Ecom/MT channel for atleast 2 years.