Regional Sales Manager - Unsecured Self Employed - STUL - Bangalore

To set business objectives for the Region in line with the Unsecured Business unit objectives of book size, profitability, portfolio management, etc. in consultation with the Business Head

To co-design and deliver a Regional strategy for the Unsecured Business segment in terms of target segments, strengthening existing relationships and setting up new channels for market penetration, and set business objectives and operational plans for the Regional organization.

To act as a point of escalation for specific cases, fraud alerts, customer complaints or exception handling and support the removal of bottlenecks for the achievement of business targets for Unsecured Business segment at a Regional level

To grow business penetration in the Region by directing and building the capability of ASMs and SMs, and ensure cascade of plans and strategies down the line

To ensure the end to end management of Unsecured business transactions in the Region with superior product delivery, and to monitor the credit quality of new acquisitions with compliant sales operations & partnership with Risk team

Aditya Birla Finance Limited (ABFL) offers specialized lending and financing solutions in the areas of Capital Markets, Corporate/ Trade Finance, Commercial Real Estate and Mortgages. Currently ranked within the top 25 NBFCs of India, ABFL has made significant progress and the Company’s balance sheet at INR 15,000 Cr plus exceeds that of several mid-sized Banks and NBFCs.

The company has a well-defined vision of being one of the most reputed and material financiers within the lending space – spread across Retail HNI and corporate clientele. It has made significant investments in process and system infrastructure towards preparing for the next level of growth and are one of the only financial entities certified for ISO 9001:2008 across all business processes. Spread across 18 cities, it plans on further diversifying its risk and revenue mix through expansion into new geographies and new product segments allowing customers a one-window shop for all their financing needs.

Having focused traditionally on secured lending verticals and built a strong balance sheet on the same, ABFL has ventured into Unsecured Business segment in order to effectively capitalize on its financial base with carefully managed exposures in this higher yield and profit segment.

The Unsecured Business segment products line caters to funding short term and medium term working capital needs of Small Businesses and individuals, via a suite of customized short and long tenured products, without any security/ collateral.

Offerings comprise unsecured loans to salaried individuals/ self-employed individuals/ non-individual entities, with end use of funds (Medical emergency, Marriage, working capital requirement, business expansion etc.) to be ascertained during the loan appraisal process

The business is highly retail in nature, characterized by high transaction volumes, smaller ticket sizes, and significantly higher spread and profit margins (up to four times that of Secured Lending products)

Given the unsecured nature of loans disbursed, the business also entails stringent controls and monitoring to ensure portfolio health and quality at all times

While unit of sizing up the business is its loan book size, profitability and minimized delinquency are key business objectives.

Lending in the Unsecured segment takes 2 forms – Personal Loans and Business Loans, both of which leverage the ABG ecosystem and channel partners for the major share of business.

Higher cost of funding impacts profitability as well as competitiveness of loan rates that can be offered to customers

Understanding of product market characteristics such as channel relationship management, region specific occupations/trade, local financial preferences and practices are important to gain competitive advantage while structuring loans and identifying leads.

The Regional Sales Manager – Unsecured Business is responsible for directing the affairs of the business in his/her Region to maximize profit, growth & customer service objectives via a series of planned business development and channel expansion initiatives.

To ensure a Regional strategy that is differentiated and innovative, considering regional factors and consumer preferences, and that can withstand competitive pressures, especially given ABFL’s late entry into Unsecured lending

To build the Regional business in line with the adopted strategy of phased organizational growth, i.e. starting with limited team strength/ depth and growing with expanding business operations and performance

To build and grow the business while remaining cognizant of competitive realities in the following areas:

Market linked product

Market average IRR & processing fee levels

Market average DSA payouts

To originate and increase market share in Tier-I and II locations within the Region, against stiff competition, overcoming competitive pressures with sharp focus on efficiency and stakeholder satisfaction

To drive dual focus on growing volume and ensuring sourcing quality, given unsecured nature of the business as well as the customer profile (individuals/ small businesses)

To constantly upgrade financial & operational know how of self and team members on efficient loan processing, effective negotiation and relationship building for maintaining credibility with DSA network and profitable target achievement

To keep abreast with latest market trends through focused market intelligence, as well as regulatory changes for inputs on requisite amendments to policies, processes, etc.

To ensure loan conversion/ sanction/ utilization percentages are high and an appropriate sourcing funnel is built to meet targets

To ensure credit quality and effective portfolio selection/pre screening thereby minimizing potential NPAs

To ensure compliant sales operations despite sales pressures and market cycles

Critical skill sets required to meet these challenges include business acumen, strong team management and communication, strategy execution skills, deep product-market understanding, channel partner & vendor management, and operations integration & controlling skills.

Work with NSM on designing Regional strategy considering regional factors, competitive forces and consumer preferences in a manner that supports achievement of national business goals

Ensure cascade of Regional strategy and operational plans down the line for effective execution and alignment

Scan the market and its competitive offerings on a periodic basis; report on and direct basis emerging trends and business opportunities for the unsecured segment

Identify business growth opportunities at a Regional level, drive channel expansion and new account acquisition strategies to achieve business objectives

Envisage business growth & cascade targets to implement sales strategies

Augment the business volumes of Unsecured lending, manage ABG ecosystem, channel databases and tap them through existing relationships

Drive relationships with key clients, faster TAT and cross selling initiatives in order to increase the client base of the Region

Drive dual focus on sales volume and value (higher yield and margins) through the team

Devise and deploy schemes at strategically timed intervals to bolster sales volumes/ value in sync with market developments and dynamics

Analyze and review periodic MIS reports for disbursements, profits, NPAs, channel expansion, new product launches, new branches, new channel development, etc., communicate to NSM as well as down the line, and drive appropriate actions through the team

NSM/ BH - Unsecured

ASMs/ SMs - Unsecured

HR dept

IT dept

Risk dept

Operations dept

Weekly

Daily

‘

Need Based/ Process Driven

Need Based

Daily

Daily

Business MIS, review on new market development & progress on objectives

Reviewing & driving channel expansion, sales strategies, client escalation cases

Recruitments, Performance Reviews, Training

Back-end/ systems support

Proposal evaluations, portfolio monitoring

Client servicing issues, TAT reviews

Existing and Prospective customers

Channel partners (Regional DSAs/ Representatives)

Weekly/ Need Based

Fortnightly/ Need based

CRM & understanding the need of new products/ positioning changes

Product and business development initiatives