Regional Training Manager

Key Responsibilities

• Training Delivery & Facilitation
• Conduct Induction, Refresher, Functional, Product, and Behavioral training sessions for employees.
• Facilitate training for customers, channel partners, and B2B stakeholders when required.
• Deliver learning effectively across both classroom and virtual (VILT) formats.
• Travel across the region to support branches, conduct sessions, and ensure consistent training delivery.
• Partner with branch leadership to identify gaps and recommend suitable training interventions.
• Digital Learning & Content Creation
• Create clear, engaging training material—presentations, guides, short videos, assessments, and simple digital modules.
• Refresh and modernize existing content so it is easy to understand and accessible in digital formats.
• Use tools like Canva and other AI-based tools to improve the quality, design, and delivery of learning material.
• Support Train-the-Trainer (TTT) programs by preparing easy-to-use content and helping design smooth digital learning experiences.
• Stakeholder Management
• Work closely with Product Managers, SMEs, Operations, HR, and internal trainers to ensure accurate, updated training delivery.
• Build strong working relationships with regional/branch managers to understand business priorities and capability needs.
• Communicate training plans, outcomes, and feedback effectively to leadership and stakeholders.
• Process & Documentation
• Maintain training MIS, reports, attendance, participant feedback, and assessments.
• Ensure documentation is audit-ready and aligned to internal compliance standards.
• Track training effectiveness and share insights for continuous improvement.

Skills & Competencies Required

• Training & Facilitation Skills
• Strong facilitation skills across physical classrooms as well as virtual platforms (VILT).
• Ability to engage participants and simplify complex topics for diverse audiences.
• Experience delivering behavioral and soft-skills training is preferred.
• Content Development & Digital Skills
• Ability to create simple, engaging, and visually appealing digital training content.
• Working knowledge of Canva and comfort using AI tools for content creation, visuals, and basic video elements.
• Familiarity with LMS usage and digital learning platforms.
• Behavioral Competencies
• Excellent verbal and written communication skills.
• Strong interpersonal and stakeholder management capability.
• High level of ownership, planning, and organizational ability to manage multiple branches.