Relationship Management & Deployment Specialist (In-Office)

About the Role

XRay Payment is hiring a full-time, in-office Relationship Management & Deployment Specialist to support both our sales operations and technical onboarding teams.

This is a cross-functional role where you’ll work across:

• Client onboarding & account management
• Sales support & operations
• Technical support & POS deployment

If you enjoy working with people and solving technical problems, this role offers a unique opportunity to grow in payment processing, merchant services, and B2B operations.

Key Responsibilities Relationship Management / Sales Support

• Manage new account activation and client onboarding
• Process merchant applications and approvals
• Follow up on pending applications and missing documentation
• Act as liaison between sales reps, partners, and internal teams
• Support sales team in achieving KPIs, quotas, and revenue goals
• Assist with CRM updates, pipeline management, and administrative tasks
• Help improve deal flow, processing speed, and client retention

Technical Support & Deployment

• Provide technical support for POS systems, payment terminals, and gateways
• Assist merchants with setup, installation, and activation
• Troubleshoot hardware, software, and connectivity issues
• Guide clients through remote onboarding and system walkthroughs
• Configure and test payment devices prior to deployment
• Maintain detailed records in CRM and ticketing systems
• Support inventory, shipping, and deployment logistics

Required Qualifications

• 1+ years of experience in at least one area:
• Sales support / customer service / account management
• Technical support / IT help desk / POS systems
• Strong communication skills (phone, email, and in-person)
• Highly organized with strong attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Self-motivated and able to work independently while supporting a team

Preferred Experience

• Experience in payment processing, merchant services, or POS systems
• Familiarity with Clover, Ingenico, Verifone, or similar hardware
• Background in B2B sales support, onboarding, or customer success
• Experience using CRM systems (Salesforce, HubSpot, Zendesk, etc.)
• Basic networking knowledge (WiFi setup, IP configuration, routers)
• Experience working in merchant services or ISO environments

Compensation & Benefits

• Salary Range: $52,000 – $62,000 (based on experience)
• Full-time, in-office position (Scottsdale, AZ)
• Benefits after 90 days, including:
• Paid vacation
• Sick days

Work Environment

• 100% in-office role – no remote work
• Collaborative, team-driven environment
• Direct access to leadership and cross-functional teams
• Hands-on role with exposure to sales, operations, and technical systems

Why This Role Stands Out

• Combines sales support + technical support (high-value, rare skillset)
• Ideal for candidates searching:
• Sales Support Specialist jobs
• Customer Success / Account Manager roles
• Technical Support Specialist jobs
• POS / Payment Processing / Merchant Services jobs
• Strong growth path into account management, sales, or operations leadership

Apply Today

If you’re detail-oriented, tech-savvy, and enjoy working with clients, apply now through Indeed to join a fast-growing payment processing company.

Pay: $52,000.00 - $62,000.00 per year

Experience:

• Merchant Services Sales: 1 year (Required)

Work Location: In person