Relationship Manager

About Edge

At Edge Technologies, we’re building a global talent ecosystem that makes hiring, training, and scaling effortless for high-compliance industries such as healthcare, insurance, and dentistry. By combining recruitment, upskilling, automation, and analytics, we connect world-class professionals with forward-thinking organizations to drive growth and performance.

With offices in the U.S., Pakistan, Peru, and Costa Rica, and a rapidly expanding global network, we’re redefining how modern workforces are built. If you’re driven by innovation, growth, and the pursuit of excellence, Edge is where you’ll thrive — shaping the future of work alongside a high-performance, global team.

Role Overview

As a Relationship Manager at Edge, you will play a pivotal role in strengthening partnerships with clients and ensuring the engagement and retention of our talented professionals. You will serve as the central bridge between clients and talent — driving satisfaction, communication, and collaboration that benefit both sides.

Your goal is to retain customers, prevent churn, maintain strong relationships with talent, and ensure all parties remain motivated, informed, and aligned with Edge’s mission and values.

Key Responsibilities

Client Relationship & Retention

• Serve as the primary point of contact for assigned clients, ensuring consistent satisfaction and long-term retention.
• Conduct regular Executive and Quarterly Business Reviews (EBRs/QBRs) to assess performance, highlight value, and identify growth opportunities.
• Anticipate potential risks of churn and proactively address issues before they escalate.
• Collaborate with internal teams to ensure seamless service delivery and effective issue resolution.

Talent Relationship & Engagement

• Maintain ongoing engagement with assigned professionals to ensure motivation, alignment, and overall well-being.
• Monitor satisfaction, identify early signs of disengagement, and implement strategies to reduce resignations.
• Foster open communication channels between clients and talent, ensuring transparency and collaboration.
• Act as a culture ambassador — reinforcing Edge’s values and promoting a positive experience for both clients and employees.

Communication & Value Delivery

• Capture and communicate performance insights, success stories, and measurable value to stakeholders.
• Support continuous improvement through feedback collection and data-driven recommendations.
• Ensure consistent and professional communication across all client and talent interactions.

What We’re Looking For

• 3–5 years of experience in Relationship Management, Client Success, or Account Management.
• Strong communication and interpersonal skills with the ability to build trust and influence stakeholders.
• Proven track record of customer retention and relationship growth.
• High emotional intelligence and a people-first mindset.
• Experience conducting business reviews and driving engagement initiatives.
• A proactive problem-solver with excellent organizational skills and attention to detail.

Why Edge Services

• Opportunity to work in a high-performance, people-driven organization.
• Competitive compensation with performance-based incentives.
• A culture that values collaboration, ownership, and impact.
• Hybrid flexibility (3 Days Return-to-Office) and a modern workspace.
• A chance to make a tangible difference in client and talent success every day.