Assistant Manager Employee Relations

Job Responsibilities

• Conduct investigations, document cases, and issue notices for disciplinary matters in line with the Bank’s policies and procedures.
• Receive, log, and coordinate employee complaints and grievances.
• Liaise with the Legal Department on employee litigation cases — compile documentation, follow up on court proceedings, and maintain updated records.
• Coordinate staff movements (transfers, promotions, etc.) — draft related documents, obtain necessary approvals, update HRIS, and communicate changes to concerned departments.
• Manage life and health insurance processes — handle enrolments, facilitate claims, and coordinate with the insurer.
• Oversee the attendance management system — verify monthly attendance records, ensure completeness, resolve discrepancies, and generate required reports.
• Manage and coordinate audit processes — respond to internal and external audit queries.
• Prepare Employee Relations (ER) reports and dashboards as directed by the supervisor.

Job Requirements

• Minimum 5 years of relevant experience.
• Bachelor’s degree in Human Resource Management or a related field.
• Working knowledge of banking HR practices and prevailing employee-related laws.
• Strong coordination, documentation, and communication skills, with a high level of attention to detail.