Relationship Manager

Position: Relationship Manager

Group: Private Banking

Primary Job Purpose

The incumbent is responsible for developing and maintaining a strong customers’ relationships to enhance the Bank’s profitability. He/ she is also responsible for the management of portfolios of existing customers and to gain new customers/ cross sell products/ services and improve the Bank’s financial position.

Job Roles & Responsibilities:

Strategy, Planning and Management

Planning and Management

• To assure the embarking of new PB clients in alignment with the Department’s threshold and criteria
• Recommend new services and products with an awareness of the impact decisions have on the Bank
• Support group initiatives in the management of client relationships with an onus on customer relationship management

Operations, Review and Reporting

Understanding

• Keep abreast of current developments and market trends to better identify and serve client needs

Fieldwork

• To manage, maintain, & grow Asset/Liability/Investment portfolio size of KD 30-70M
• Manage portfolios of credit and non-credit clients as assigned
• Act as key consultant to clients, providing them with financial & investment solutions, evaluation and implementation of financing strategies, structures and treasury management practices to improve clients’ satisfaction levels
• Maintain and develop relationships exploring opportunities to provide additional services and develop new solutions to improve business
• Conduct financial analysis, risk evaluation and credit review to evaluate the client’s/prospect’s credit worthiness
• Prepare a comprehensive proposal and make a presentation to concerned committee/management for approval to ensure a high-quality portfolio
• Analyse and negotiate the terms of loans according to Bank`s strategy, policies and targets
• Prepare documentation necessary for financing agreements to improve financing decision making
• Understanding client’s investment needs and initiating suitable investment opportunities and products.
• Enhance lending and participation of investment products

Review and Monitoring

• Monitor the progress of assigned tasks, identifies and quantify any variances to perform required corrective actions if any. Manage changes in schedules & delivery to meet targets/budget requirements
• Monitor and track status of own client portfolio transactions and ensure timely delivery of documentation, proposals and renewals

Reporting

• Generate and escalate periodic and ad hoc reports while ensuring accuracy and timeliness

Stakeholder Management

Internal Interactions

• Participate in the various cross-functional committees/teams for multiple purposes to achieve optimal cooperation and to assume seamless quality service

External Representation

• Respond to inquiries from clients and ensure resolution of service or operational issues

Job Specifications

E ducational Qualification(s)

• Bachelor’s degree or equivalent in a related field

Experience

• Minimum 6 years of experience.

Certification(s)

• CCM / KGDP / KIA/ IISI

Language(s) known

• English (Proficient)
• Arabic (Proficient)