Remote Medical Front Desk Associate

Medical Front Desk Associate

Company: TeamFicient

Location: Remote

Job Type: Full-Time

Salary Range: To Be Determined

About the Role

TeamFicient is seeking a dedicated and experienced Medical Front Desk Associate to join our healthcare team in a remote capacity. This position serves as the first point of contact for patients and plays a critical role in ensuring smooth front desk operations and exceptional patient experiences. The ideal candidate will possess strong organizational skills, healthcare industry knowledge, and a commitment to delivering outstanding customer service in a fast-paced medical environment.

Key Responsibilities

• Serve as the primary point of contact for patients, providing professional and compassionate assistance with inquiries and concerns
• Manage comprehensive front desk operations to ensure efficient patient flow and administrative processes
• Schedule, reschedule, and confirm patient appointments using electronic scheduling systems
• Answer incoming calls promptly and professionally, directing calls to appropriate departments as needed
• Verify patient insurance coverage and eligibility prior to appointments
• Maintain accurate and up-to-date patient records in electronic health record (EHR) systems
• Collect co-payments, deductibles, and outstanding balances in accordance with practice policies
• Coordinate with clinical staff to optimize patient scheduling and minimize wait times
• Process patient intake forms and ensure all required documentation is complete
• Handle sensitive patient information in compliance with HIPAA regulations and privacy standards

Required Qualifications

• Proven experience in medical front desk, medical receptionist, or healthcare administrative roles
• Strong customer service skills with a patient-centered approach
• Demonstrated ability to multitask effectively in a high-volume environment
• Proficiency with Electronic Health Record (EHR) systems
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Professional demeanor and ability to maintain confidentiality
• Reliable internet connection and appropriate home office setup for remote work
• Knowledge of medical terminology and healthcare office procedures
• Understanding of insurance verification processes and patient billing

Preferred Qualifications

• Experience with the Epic EHR system
• Bilingual capabilities (English and Spanish or other languages)
• Medical office certification or relevant healthcare training
• Experience in specialty medical practices
• Familiarity with telehealth platforms and remote patient coordination

What We Offer

• Remote work flexibility with work-from-home convenience
• Opportunity to work with a dynamic healthcare team
• Professional development and growth opportunities
• Supportive and collaborative work environment

TeamFicient is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Application Question(s):

• What is your expected monthly salary for this position (in USD)?

Please provide your ideal and lowest negotiable salary. For example, Ideal: $1,200 Lowest: $800

Work Location: Remote