Remote Pharmacy Technician (VA License)

Are you the type of Pharmacy Technician who enjoys staying busy, solving problems, and making a meaningful impact on patients every day? Do you like building relationships with patients and healthcare providers while working in a collaborative, fast-paced environment? If you're looking for a fully remote opportunity that offers professional growth, a supportive team, and the chance to leave the commute behind, we'd love to talk with you about joining Rx3 Compounding Pharmacy.

Position Summary

Rx3 Compounding Pharmacy is seeking a Remote Pharmacy Technician to support daily pharmacy operations through patient communication, prescription processing, and administrative coordination. This customer-facing role serves as a key liaison between patients, healthcare providers, pharmacists, and the on-site team, ensuring accurate, timely service while delivering an exceptional patient experience.

Key Responsibilities

• Answer incoming patient and provider phone calls professionally and efficiently.
• Provide exceptional customer service while assisting with prescription questions, refill requests, and order updates.
• Enter and update patient and prescription information accurately.
• Process digital faxes and electronic prescription communications.
• Communicate with providers regarding prescription information and documentation.
• Coordinate with pharmacists and on-site staff to ensure timely resolution of patient needs.
• Maintain accurate records while complying with HIPAA and pharmacy regulations.

Qualifications

• Current Pharmacy Technician registration/licensure is required.
• Previous experience as a pharmacy technician in a retail, specialty, compounding, or mail-order pharmacy.
• Strong computer skills with the ability to learn new software quickly.
• Experience with PioneerRx preferred; experience with comparable pharmacy management systems is also welcome.
• Experience using RingCentral or similar cloud-based phone systems is a plus.
• Excellent communication, customer service, and phone etiquette.
• Strong attention to detail and ability to manage multiple priorities.
• Previous remote work experience is helpful but not required.

Work Environment

• Work from home between the hours of 9am – 6pm Monday thru Friday.
• Company-issued laptop and secure remote access provided.
• Initial training completed on-site.
• Required on-site attendance approximately two days per month for team meetings, training, and collaboration.

Compensation & Benefits

• $18-20/hr commensurate with experience
• Full-time or part-time opportunity available
• Opportunity to work with an established nationally accredited compounding pharmacy.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• Are you willing to work on-site in Chester and/or Short Pump for training, meetings and other events as needed (approximately 2 days per month)?
• How many prescriptions do you enter into a pharmacy system on an average shift?
• How much experience do you have processing prescription insurance claims and resolving claim rejections in a pharmacy setting?
• Are you currently registered as a Pharmacy Technician with the Virginia Board of Pharmacy?

Work Location: Hybrid remote in Richmond, VA 23233