Research & Support Analyst

We are seeking for Research & Support Analyst to join our team. To be successful in this position, you'll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail. We are looking for an individual with experience in record keeping, timesheet and data entry.

Key Responsibilities

• Carrier company invoices are reviewed in detail.
• Collect the relevant information, such as BOL number, Pro Numbers, Consignee and consigner and many more.
• Process them within the client-directed transaction time.
• Mark them and assign notations as per each job description.
• Current we are working with over 200+ CASS clients and carriers.
• Learning the procedures and keeping up to date with fresh product knowledge.
  
  
  

Skills & Abilities

• Typing: 30-40 WPM
• Excellent presentation and communication skills regarding technical and non-technical concepts.
• Excellent employee
• Strong initiative and self-awareness – a flexible team player
• Creative thinker
• Demonstrated strength in employee communication
• Program planning and facilitation experience
• Experience driving engagement, and building and implementing related programs
  
  
  

Requirement

• Minimum graduate from a recognized university.
• Previous experience in the BPO industry.
• Minimum of 2+ years of experience with data handling and invoice reading capabilities.
• Strong computer skills including Excel are required. Must be comfortable using filters, tables in excel.
• Self-starter and comfortable working in a fast-paced dynamic environment.
• Strong attention to detail, adaptability, and being very organized.
• Must have excellent communication, strong interpersonal and problem-solving skills, with the ability to build friendly and collaborative working relationships with clients and colleagues.
• Must be fluent in English both oral and written
• Preferable US Clients
  
  
  

What We Offer

• Market Competitive Salary
• Career Growth
• Learning & Development
• Provident Fund
• EOBI
• Paid Leaves
• Life Insurance
  
  
  

Location: NASTP, Lahore

Timing: 05:30am – 02:30pm