Reservation Agent

Job Title: Senior Operations Executive – Reservations (Flights, Hotels & Visa)
Department: Travel Operations & Execution
Experience Level: Senior (5+ Years)

About the Role:

We are looking for a highly skilled and experienced Senior Operations Executive to join our Reservations & Execution Team. The ideal candidate will have 5+ years of hands-on experience using GDS systems (Amadeus, Sabre, Galileo) and OTA platforms worldwide, along with strong operational expertise in handling flights, hotel bookings, tours, transfers, and visas.

You must be confident with GDS commands, possess valid GDS certifications, and hold a Bachelor’s degree in Tourism, Hospitality, or Hotel Management. A diploma in IATA Travel & Tourism, International Travel Operations, or Hospitality Management would be a strong plus.

Key Responsibilities:

• Manage and issue flight bookings using GDS (Amadeus, Sabre, Galileo), including fare rules, rebooking, cancellations, and refunds
• Handle hotel reservations via global OTA platforms and direct with DMCs or hotel suppliers
• Process and track visa applications, coordinate with embassies or visa agencies, and ensure timely submission and follow-up
• Confirm and coordinate transfers, tours, and activities for inbound and outbound clients
• Ensure all bookings are accurate, timely, and aligned with client preferences and budget
• Communicate with internal sales and customer service teams to ensure proper service execution
• Collaborate with global suppliers and partners for confirmations, special requests, or emergency changes
• Issue travel documents, vouchers, and itineraries with accuracy and professionalism
• Maintain and update internal systems with booking statuses and customer details
• Stay up to date with airline fare structures, tourism trends, and destination requirements

Requirements:

• Minimum 5 years of proven experience in travel reservations and operations
• Expert-level proficiency in Amadeus, Sabre, or Galileo (must know full GDS commands)
• Certified in at least one GDS system (Amadeus/Sabre/Galileo) – attach proof
• Strong knowledge of global OTA platforms (e.g., Expedia TAAP, Hotelbeds, GTA, Travco, WebBeds, etc.)
• Bachelor's degree in Tourism, Hospitality, or Hotel Management (required)
• Additional certification/diploma in IATA Travel & Tourism, Global Distribution Systems, or Hospitality Operations is preferred
• Excellent organizational and communication skills
• High attention to detail and ability to work under pressure
• Fluent in English; other languages (Arabic, Russian, French, etc.) are a plus

Preferred Diplomas/Certifications:

We recommend candidates hold or pursue at least one of the following:

• IATA Diploma in Travel & Tourism Consultant (Level 2 or 3)
• IATA Global Distribution Systems (GDS) Ticketing Certification
• Diploma in Hospitality & Tourism Management from a recognized institution
• Certificate in International Travel Operations Management
• CRS/GDS Advanced Booking & Fare Construction Training

What We Offer:

• Competitive salary + performance bonuses
• Professional development opportunities (certifications, training)
• A multicultural and dynamic team environment
• Career growth within travel operations, ticketing, or product management
• Staff travel benefits and industry exposure

Job Type: Full-time

Pay: Up to AED5,000.00 per month

Application Question(s):

• Strong knowledge of GDS Systems, and global OTA platforms

Education:

• Bachelor's (Required)

Experience:

• Tourism Operation executive: 5 years (Required)