Reservation Executive - Urgent Requirement

Job description:

We are seeking a motivated Reservations Executive to manage our reservations team and ensure smooth day-to-day operations. The role focuses on maximising occupancy, revenue, and guest satisfaction through efficient handling of bookings and excellent customer service.

Key Responsibilities:

• Handle reservations via calls, emails, and online platforms with accuracy and professionalism.
• Maximise revenue by monitoring seasonal trends, applying selling techniques, and ensuring room bookings are guaranteed.
• Prepare quotations, confirmations, and manage cancellations/no-shows as per policy.
• Maintain strong guest relationships and resolve queries to ensure repeat business.
• Support in training, guiding, and monitoring the reservations team.
• Coordinate with sales and front office for smooth operations.

Requirements:

• 0–10 years of experience in reservations or front office
• Strong communication & customer service skills.
• Good knowledge of hotel reservation systems (PMS) and MS Office.
• Positive attitude, teamwork, and attention to detail.
• Immediate Joiner

Job Type: Full-time

Pay: ₹8,743.34 - ₹30,630.50 per month

Benefits:

• Provident Fund

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person