Reservation Supervisor

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

We are looking for a Reservation Supervisor to join our hotel's reservation department — someone who prioritizes guest satisfaction, has strong communication skills, and a disciplined, detail-oriented work ethic.

Key Responsibilities:

• Manage the daily operations of the reservations department

• Process incoming reservation requests in a timely and organized manner

• Monitor online travel agencies (OTAs) and manage rate distributions

• Collaborate with the sales department to contribute to occupancy and revenue goals

• Guide, train, and evaluate the performance of the reservations team

• Actively use reservation systems (such as Opera)

• Support management through reporting and analysis

• Effectively utilize systems and portals used in the reservation process

Qualifications:

• Graduated from Vocational Schools or Universities in Tourism and Hotel Management

• Experienced in reservations

• Strong written and verbal communication skills in English

• Proficient in MS Office programs and Opera reservation system

• Committed to continuously improving service quality

• Enjoys analysis and data-driven thinking

• Results-oriented and proactive

• Strong problem-solving skills

• Embraces a friendly and welcoming service approach

• Open to communication

• Enjoys working as part of a team

At Accor, we are more than just hotels; we create heartfelt experiences for our guests and meaningful opportunities for our team members. Join us and contribute to a culture that prioritizes growth, learning, and excellence.