Reservation Supervisor

MTS Globe Egypt

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

Job Description

Department: Reservations

Location: Hurghada

Reports To: Reservations Manager

Job Purpose:

To supervise the day-to-day operations of the reservations team, ensuring timely and accurate processing of bookings, coordination with suppliers and internal departments, and maintaining high service standards. The role also involves supporting the company's brand image and communication through basic PR activities.

Key Responsibilities:

• Reservation Management:
• Oversee the handling of hotel reservations.
• Ensure booking accuracy and timely confirmations.
• Resolve complex booking issues and complaints.
• Supplier & Client Coordination:
• Communicate effectively with suppliers to confirm services and resolve issues.
• Coordinate with sales and operations teams to fulfill special client requests.
• System & Process Management:
• Utilize internal reservation systems and tools
• Propose and implement process improvements to enhance efficiency.
• Public Relations (PR):
• Represent the company professionally when interacting with partners, clients, and suppliers.
• Assist with drafting service-related client communications or public statements when required.
• Support the marketing and PR team with relevant updates or operational input for campaigns or press releases.
• Reporting & Administration:
• Prepare daily/weekly reports on booking status, revenue, and team productivity.
• Maintain updated records and documentation for auditing and internal use.
  

Requirements

• Experience in the tourism/hospitality industry, preferably in a DMC or tour operator.
• Minimum 2–3 years in a reservations.
• Proficient in reservation systems.
• Strong communication and interpersonal skills in English.
• Basic understanding of public relations practices and ability to support communication initiatives.
• Detail-oriented with excellent organizational and problem-solving skills.
• Strong sense of professionalism and ability to represent the company in public or external settings.
• Ability to work under pressure and handle multiple priorities.