Reservations Agent

Key Responsibilities

• Respond promptly to phone calls, emails, and online booking requests.
• Provide accurate information about room types, rates, availability, amenities, and special packages.
• Process, modify, and cancel reservations in the Property Management System (PMS) or relevant booking platforms.
• Verify guest information, payment details, and special requests to ensure accuracy.
• Maximize occupancy and revenue through effective upselling and cross-selling of rooms, upgrades, and additional services.
• Maintain up-to-date knowledge of promotions, seasonal offers, and local attractions to assist guests effectively.
• Coordinate with Front Office, Housekeeping, and Sales teams to ensure seamless guest experiences.
• Handle guest complaints or issues professionally and escalate to management when necessary.
• Prepare daily reservation reports and maintain accurate records.

Job Type: Full-time