Reservations Consultant (Multiple Positions)

· Ensure all client and agent requests and reservations are handled and reconfirmed in a timely and accurate manner.

· Maintain and update reservations in the system, ensuring payment completion before arrival.

· Advise on availability, rates, and prepare offers, including quotations and product descriptions, as required.

· Attend and respond to calls and inquiries from clients, agents, and suppliers professionally and promptly.

· Secure bookings for requested services or provide suitable alternatives if the initial request cannot be fulfilled.

· Communicate with suppliers to resolve issues, address irregularities, and assist with amendments when necessary.

· Collaborate with internal departments to ensure seamless operations for excursions, visas, ground handling, sales, and accounts.

· Maintain a respectful, ethical, and positive attitude in all communications and decisions, making choices that benefit the company.

· Liaise with Contracting Department in ensuring reservations are within the agreed contracts with the hoteliers.

· Liaise with the Operations Department for other bookings like excursions, transfers, etc.