Reservations Supervisor

As a Reservations Supervisor, you play a key role in supporting the reservations department by overseeing reservation operations and providing exceptional customer service. Your responsibilities include supervising reservation agents and ensuring efficient booking processes.

Key Job Responsibilities:

• Supervise and lead the reservations team, including reservation agents and coordinators.
• Assist in implementing reservation strategies to optimize room revenue.
• Monitor and manage room inventory and availability across distribution channels.
• Ensure accurate and efficient booking processes for guests and travel partners.
• Collaborate with the Reservations Manager to drive room reservations and revenue.
• Utilize reservation management software and tools to manage bookings.
• Assist in analyzing booking trends, occupancy, and revenue reports.
• Train and mentor the reservation team in providing excellent customer service.
• Address reservation-related inquiries and concerns from guests and travel partners.
• Support group reservations and negotiate group rates when necessary.
• Assist in preparing reservation reports and performance metrics.
• Participate in reservation-related projects and initiatives.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company's environmental, health, and safety procedures and policies.

Millennium Place Barsha Heights