Resident Relation Executive

About the Role:

The Resident Relation Executive is responsible for ensuring the safety, discipline, and well-being of all residents while managing day-to-day operations efficiently. This role requires a balance of authority, empathy, and organizational skills to create a secure and positive living environment.

Role:

Supervision & Leadership

• Supervise and monitor the duties of block supervisors, ensuring accountability and performance.
• Train, mentor, and motivate the block supervisors’ team to consistently deliver high-quality service.
• Act as the principal liaison between block supervisors and the Hostel Head for smooth coordination.

Safety & Well-being

• Ensure the security and health of all residents by implementing safety protocols and monitoring compliance.
• Respond promptly to emergencies and ensure timely resolution of safety concerns.

Communication & Coordination

• Maintain clear communication with residents and administration.
• Ensure effective coordination between various stakeholders for timely and efficient functioning.

Operational Management

• Oversee room allocation, maintenance, cleanliness, and record-keeping for smooth functioning.
• Maintain accurate resident records and ensure proper documentation.

Community Building

• Foster a positive environment by encouraging participation in hostel activities and promoting harmony.

Assistance & Logistics

• Assist with tasks such as arranging transportation, confirming travel plans, and taking messages.

Qualifications & Requirements

Experience :

• Minimum 4+ years of experience as a Guest Relations Supervisor OR
• 6+ years of experience as a Guest Relations Executive or in a relevant/similar job profile in a 4-star or 5-star hotel .
• Experienced Air Hostess who has worked with reputed airlines will also be considered.

Other Requirements :

• Full-time, residential position (availability during emergencies required).
• Ability to work flexible hours , including weekends and holidays.

Essential Experience:

• Responsible, trustworthy, and ethical in all dealings.
• Strong sense of discipline and ability to maintain authority.
• Approachable and empathetic with excellent interpersonal skills.
• Effective verbal and written communication skills.
• Calm and decisive under pressure with strong problem-solving ability.
• Highly organized with attention to detail.
• Observant and proactive in ensuring safety and compliance.

Preferred Background:

Candidates with prior experience in defense services such as the Army, Navy, Air Force , or other disciplined uniformed services are highly desirable.

Candidates with experience as senior air hostesses, in hotel housekeeping/facility-management leadership roles, or in disciplined services (e.g., paramilitary, BSF, CISF) will be proven preference.