Resident Services/AL Manager

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for planning and implementing programs, services, and events in assisted living and memory care. This position is responsible for implementing and overseeing the points of distinction related to the Embrace memory care program, and will oversee the daily operations of memory care. This position reports to the Executive Director and will be required to supervise other staff positions.

• Plan, develop and implement resident lifestyle programming within and outside of the community.
• Facilitate collaboration between assisted living and memory care programming staff to ensure quality programming is planned and executed.
• Ensure services within and outside of the community are made available to all residents, including transportation oversight.
• Assist tenants in making arrangements to meet their personal needs.
• Establish a tenant council and ensure tenant information system is in place.
• Survey and interview residents to collect social history data that represents residents’ past and present interests and talents, as well as their satisfaction with the community’s programs.
• Document and maintain records as required to effectively manage the department and adhere to applicable state regulations.
• In consultation with the Executive Director and Director of Health and Wellness, hire, train, discipline and terminate departmental employees in accordance with Senior Lifestyle Corporation Human Resources policy.
• Conduct interviews, orientation, and ongoing training of Memory Care Team employees in accordance with employee training policy and regulatory guidelines.
• Coach and counsel departmental employees in accordance with Senior Lifestyle human resources policies.
• Manage Memory Care employees in partnership with the Health and Wellness director or designee.
• Promote the company’s Embrace philosophy in all aspects of his/her role including
• interactions with resident, family, and staff and the daily oversight of Memory Care operations in partnership with the Health and Wellness Director.
• Organize monthly programming calendar and necessary supplies.
• Maintain monthly department budget.
• Meet with families during care plan meetings; streamline transitions of residents in/out of as well as within the community.
• Develop and manage community transportation program.
• Act as a liaison as needed by the Quality Assurance team.
• Maintain current knowledge of Alzheimer’s/dementia topics and participate in Memory Care Department Director training as assigned.
• Provide education, training, and hands on support to community staff.

Level of Formal Education: A Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Area of Study: Recreation Therapy, Social Work, Psychology or related field
Years of Experience: 3+ years
Type of Experience: 3+ years of working with seniors and individuals with dementia including leading programs, handling complex behavioral issues, developing and evaluating social and recreational programs, and the coordination of services
Special Certifications: Licensed social worker, activities director certification, certified therapeutic recreation specialist, certified dementia practitioner.
Language Skills: Acceptable fluency in English in order to perform job duties and speak, read, write, and communicate with all others.
Technical Competencies: proficiency with Microsoft office products
Skills and Ability:

• Demonstrate leadership and interpersonal abilities.
• Effective change management skills.
• Problem solving capabilities.
• Expertise in planning and organizing.
• Ability to manage stress in a fast paced environment.

Personal Attributes: Adaptable, compassionate, balanced, flexible, focused, professional, proactive, responsible, results and detail oriented.
Other/Preferred: Demonstrated teaching and training skills.

Driving Requirements
Does this job require the ability and license to drive an automobile? Yes

Management/Supervisory Authority
Does this job manage or supervise associates? Yes

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.