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Restaurant Bartender
JOB_REQUIREMENTS
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The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.
- Responsible to Assistant Bar Manager.
- Responsible for Barman/ Barmaid & Host/ Hostess
- Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- All duties and tasks are performed as per the tasks required at the outlet.
- Be knowledgeable of all services and products offered by the hotel.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
- Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
- Understand and strictly adhere to the rules & regulations established in the hotel s policy manual and the hotel s policy on fire, hygiene, health & safety.
- Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
- Assist in carrying out scheduled inventories of products and operating equipment.
- Project at all times a positive and motivated attitude and exercise self-control.
- Be able to fully comply to the beverage guidelines given by the hotel and management.
- Understand bar culture and the night life scene.
- Continuously train on cocktails and trends.
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