Restaurant General Manager

Restuarent General Manager

To oversee the daily operations of the restaurant, ensuring excellent customer service, high food quality, profitability, and smooth coordination between kitchen, service, and management teams — with a strong focus on authentic cuisine.

Key Responsibilities:Operational Management

• Manage day-to-day restaurant operations, ensuring efficient service and high guest satisfaction.
• Oversee kitchen and service teams to maintain consistent quality and presentation of cuisine.
• Plan and execute menu offerings in coordination with the Head Chef.
• Monitor inventory, purchasing, and cost control to achieve financial targets.
• Ensure cleanliness, hygiene, and compliance with food safety standards.

Staff Management

• Recruit, train, and supervise restaurant staff to maintain professional service standards.
• Create staff schedules and manage attendance, performance, and discipline.
• Motivate the team to deliver exceptional customer experiences.

Customer Service

• Maintain a welcoming environment and handle guest feedback effectively.
• Ensure prompt resolution of customer concerns and service recovery.
• Build and maintain strong relationships with regular customers.

Financial & Administrative

• Prepare and monitor budgets, sales reports, and performance KPIs.
• Manage cash handling, billing, and POS system operations.
• Implement strategies to improve sales and profitability.

Marketing & Promotion

• Collaborate with the marketing team for promotions, events, and digital campaigns.
• Develop loyalty programs and special offers to attract repeat customers.

Requirements:

• Minimum 5 years of experience in restaurant management,
• Strong leadership and decision-making skills.
• In-depth knowledge of restaurant operations, kitchen coordination, and service standards.
• Proficiency in English, Malayalam, and Hindi (spoken and written).
• Excellent interpersonal, problem-solving, and communication skills.
• Strong understanding of customer service principles and guest satisfaction.
• Ability to work under pressure and handle fast-paced environments.

Education:

• Bachelor’s Degree / Diploma in Hotel Management, Hospitality, or Business Administration.

Preferred Qualities:

• Experience working fine dining or multi-cuisine restaurants.
• Ability to manage multicultural staff.
• Hands-on approach with a passion for hospitality and guest engagement.

Job Type: Full-time

Pay: Up to AED10,000.00 per month