Restaurant Manager

Role Overview
We are seeking an experienced and passionate Restaurant Floor Manager to lead and inspire our front-of-house team. The ideal candidate is a hands-on leader with a flair for guest service, attention to detail, and deep appreciation for Asian cuisine and fine dining standards.

Key Responsibilities

• Ensure seamless daily floor operations during service (lunch & dinner shifts)
• Lead, motivate, and train front-of-house staff to deliver exceptional guest experiences
• Monitor guest satisfaction, handle complaints professionally, and exceed expectations
• Coordinate closely with kitchen and bar teams for smooth service flow
• Oversee table settings, ambience, and cleanliness to reflect fine dining standards
• Maintain SOPs and ensure adherence to safety and hygiene regulations
• Assist in scheduling, reservations, and capacity planning
• Provide feedback and reports to senior management regularly
• Uphold the values, brand image, and hospitality ethos of SOY BY SATO

Qualifications & Skills

• 3–5 years’ experience in floor management within fine dining or luxury hospitality
• Strong knowledge of Pan-Asian cuisine and Asian dining etiquette preferred
• Excellent communication and interpersonal skills
• Leadership mindset with a “guest-first” approach
• Detail-oriented, calm under pressure, and solutions-driven
• Familiarity with POS systems and reservation platforms
• Flexible availability (including evenings, weekends, and holidays)

What We Offer

• Competitive salary & performance-based incentives
• Opportunity to be part of a growing culinary brand
• Training & development in premium hospitality
• Vibrant and respectful workplace culture

Job Types: Full-time, Permanent

Language:

• English (Preferred)