Restaurant Manager

Company Description

Sterling Restaurants W.L.L. has been serving the community of Qatar since 1977, offering a diverse range of cuisines through its portfolio of global and local brands. From fast food favorites like Pizza Hut to fine dining options such as Caravan Bukhara and Shebestan Palace, Sterling Restaurants delivers exceptional food and service for every occasion. Known for its dedication to quality, relevance, and innovation, the company satisfies a broad variety of customer preferences. Owned by Almuftah Group, which celebrates 60 years of successful operations in 2023, Sterling Restaurants is a proud leader in Qatar’s dining industry.

Job Title: Restaurant Manager

Job Purpose

To oversee and manage all daily restaurant operations, ensuring exceptional guest service, staff performance, and operational efficiency in a casual dining environment. Responsible for maintaining high standards of food quality, hygiene, team productivity, sales growth, and overall customer satisfaction.

Key Responsibilities

• Ensure smooth daily restaurant operations and guest experience
• Maintain high service standards consistent with casual dining brand expectations
• Monitor dining floor and kitchen performance, ensuring timely service
• Handle customer inquiries, feedback, and complaints professionally

Staff Management & Training

• Supervise, schedule, and train restaurant staff (waiters, supervisors, hostesses, etc.)
• Conduct daily briefings, assign duties and monitor performance
• Lead, coach, and motivate team to achieve service & sales goals
• Ensure grooming standards and staff discipline

Financial & Inventory Control

• Manage cash handling, billing, and daily sales reporting
• Work with accounts department for proper documentation & audit requirements
• Monitor food, beverage, and other inventory levels
• Control waste, minimize operating costs and increase profitability

Quality & Hygiene Compliance

• Ensure food safety, hygiene and sanitation standards are strictly followed
• Conduct regular inspections of restaurant, kitchen and storage areas
• Ensure compliance with local health, safety & municipality regulations

Guest Engagement & Brand Standards

• Build strong customer relationships & encourage repeat business
• Implement promotions, special events, and campaigns
• Maintain restaurant ambiance, cleanliness, and brand image

Qualifications & Skills

• Bachelor’s degree / Diploma in Hospitality or relevant field preferred
• Minimum 3–5 years of experience in casual dining / restaurant management
• Strong leadership, communication, and customer service skills
• Knowledge of POS systems and restaurant operations software
• Ability to work under pressure and handle busy operations
• Good problem-solving, time-management, and team-building abilities
• Food safety certification is an advantage

Please submit your resume your relevant experience to careers@almuftahsterling.com. We look forward to seeing how you can contribute to our team!