Restaurant - Shift Supervisor

As a Shift Supervisor / Team Leader you will be at the heart of creating exceptional customer experiences and maintaining the highest operational standards. Your role is to lead and inspire your team, ensuring a welcoming atmosphere, impeccable service, and top-quality products. You’ll manage all aspects of store operations while championing the brand's mission to delight every customer.

Key Responsibilities

Customer Satisfaction & Experience

• Ensure every customer enjoys an outstanding dining experience through exceptional service and product quality.
• Foster a welcoming, friendly environment that prioritizes customer engagement and satisfaction.
• Address customer feedback and complaints promptly and professionally, turning challenges into opportunities.
• Implement and promote initiatives to enhance customer loyalty and brand experience.

Operational Excellence

• Oversee daily store operations, ensuring adherence to company standards in cleanliness, organization, and safety.
• Monitor food preparation processes to maintain quality and consistency in every product served.
• Manage inventory levels, stock rotation, and supply orders to avoid shortages or waste.
• Conduct regular store audits to ensure compliance with health, safety, and hygiene regulations.

Team Leadership & Development

• Recruit, train, and motivate a high-performing team passionate about delivering exceptional service.
• Set clear expectations, delegate tasks effectively, and monitor team performance.
• Lead by example, demonstrating excellent customer service, problem-solving, and operational skills.
• Provide coaching and development opportunities to help team members reach their full potential.

Financial Performance

• Achieve store sales targets and profitability goals through effective cost management and upselling techniques.
• Oversee cash handling, daily reconciliations, and adherence to financial protocols.
• Monitor labor costs and adjust schedules to ensure operational efficiency.

Qualifications and Skills

• Experience: Minimum 3 years in a supervisory or managerial role in the food & beverage or hospitality industry.
• Education: Diploma or degree in hospitality, business management, or a related field is preferred.
• Exceptional leadership and team-building skills.
• Strong focus on customer service and creating memorable experiences.
• Proficiency in managing store operations, including inventory, staffing, and financial tasks.
• Knowledge of food safety and hygiene practices.
• Excellent problem-solving and decision-making abilities.

Why Join Us?
We don’t just make pizza; we create experiences that bring people together. As a Store In-Charge, you’ll have the opportunity to lead a passionate team, deliver unforgettable moments for customers, and uphold the highest standards in every aspect of the business.

Let’s shape the future of great dining experiences together!

Job Type: Full-time

Work Location: In person