Retail Clerk

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Retail Clerk

Department: Spa Recreation & Wellness

Reports to: Spa & Recreation Manager

Porperty: Shebara

About Us

Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.

The Role

The Retail Clerk is responsible for providing exceptional service to guests, ensuring a pleasant and efficient retail experience. This role includes assisting guests with product inquiries, processing transactions, and maintaining an organized and inviting store environment. The Retail Clerk plays a vital role in driving sales and enhancing guest satisfaction.

Essential Duties and Responsibilities:

• Guest Assistance: Greet guests warmly and professionally, providing helpful information and a positive retail experience, especially in niche and high-end goods.
• Sales Transactions: Process guest purchases accurately and efficiently using the point-of-sale system, ensuring a smooth checkout process while providing insights into luxury items.
• Product Knowledge: Stay informed about niche and high-end products, promotions, and inventory to provide guests with relevant information and tailored recommendations.
• Merchandising: Assist with the organization and presentation of luxury merchandise on the sales floor, ensuring products are displayed attractively and are accessible to guests.
• Inventory Management: Help with stock replenishment and inventory counts, specifically for high-end goods, reporting any discrepancies or low stock levels to management.
• Problem Resolution: Address guest concerns and complaints promptly, particularly those related to luxury items, striving to resolve issues to ensure guest satisfaction.
• Store Cleanliness: Maintain a clean and organized store environment, including restocking shelves and tidying up displays, with particular attention to the presentation of high-end merchandise.
• Team Collaboration: Work closely with team members to ensure efficient operations and a cohesive work environment, sharing knowledge of niche products to enhance the overall guest experience.

Building Successful Relationships:

• Supervisor: Provide regular updates to the supervisor regarding guest feedback, sales trends, and any issues encountered.
• Guests: Deliver outstanding service to foster loyalty and repeat business, addressing guest needs effectively.
• Management: Collaborate with management to communicate product preferences and operational requirements.
• Team Members: Coordinate with colleagues to ensure a seamless retail experience for guests.
• Vendors: Interact with suppliers as needed to facilitate product orders and deliveries.

Skills/Knowledge Required:

• Guest Service: Strong ability to provide high-quality service in a retail environment.
• Communication Skills: Excellent verbal communication skills for effective interaction with guests and team members.
• Payment Handling: Proficiency in posting room charges and credit card transactions accurately.
• Organizational Skills: Ability to manage multiple tasks efficiently and maintain an orderly store environment.
• Attention to Detail: High level of accuracy in handling transactions and stocking merchandise.

Physical Requirements:

• Manual Dexterity: Ability to perform tasks with care, including handling merchandise and posting payments (room charges and credit card).
• Physical Stamina: Capability to stand for extended periods and lift or carry moderate weights as needed.

Qualification Standards:

• Education: High school diploma or equivalent.
• Experience: Minimum of three years in a luxury retail or guest service role preferred, particularly with niche and high-end products.
• Certifications: None required, but retail training or certification is a plus.
• Grooming: All retail clerks must maintain a neat, well-groomed appearance in accordance with store standards.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

For more information about Red Sea Global, visit:

• Website : https://www.redseaglobal.com/en
• YouTube : https://www.youtube.com/watch?v=6ySGZwubomw
• Twitter : https://twitter.com/RedSeaGlobal