Retail Sales Officer

• Closing date: 06-Oct-2025

About the role

We are pleased to announce an exciting opportunity to be part of our Qatar Airways Holidays Team as a Retail Sales Officer in Doha

The ideal candidate will have an existing portfolio of clients and a proven track record in luxury travel sales. This is a unique opportunity to build upon your relationships and grow new business by targeting diverse new client groups within the region, to expand our leisure travel sales. In this role, you will be responsible for providing and sustaining 5-star standards in customer service and to achieve Sales & Revenue targets by providing a concierge holiday consultation and service through the team of holiday consultants.

Your role will be based in the Qatar Airways Retail Store specializing in tailor-made luxury travel solutions for high-net-worth clients. Our mission is to deliver exceptional, bespoke travel experiences that exceed expectations.

Specific responsibilities include:

• Manage and nurture an exclusive portfolio of VIP clients, providing personalized travel planning and concierge service.
• Proactively generate new business by identifying and targeting niche market segments.
• Develop tailored leisure travel proposals that meet the specific needs and aspirations of clients.
• Build and maintain strong relationships with clients, partners, and suppliers to enhance the overall travel experience.
• Collaborate with the sales and marketing teams to support targeted campaigns and promotions.
• Deliver outstanding customer service that reflects the premium nature of our clientele.
• Ensure all booking requests – walk-ins, telephone and e-mails – are handled within the agreed time frame as per QR Holidays Service Level Agreement.
• Monitor Amadeus queues and assign to staff on duty.
• Be first point of contact between QR Holidays and Finance to provide the requested documents or any other enquiries to enable Finance to finalize payments, refunds, etc.
• Responsible for cash handling and daily sales reconciliation, comparing the records and making sure that the details are correct.
• Check and ensure all documentation provided to customers is accurate and a reflection of actual confirmation received.
• Ensure all payments are received before documentations and reporting of transactions is completed as per the SLA.
• Provide solutions for all customer service scenarios, including customer complaints as per procedures.
• Liaise with operators and hoteliers in case of issues/customer complaints.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

About you

To be successful in this role, you must meet the following requirements:

• Bachelor’s Degree or equivalent with minimum 5 years of job-related experience.
• Proven experience in luxury travel consultancy or VIP concierge roles, ideally within a travel agency environment.
• Existing portfolio of clients preferred.
• Strong network and ability to prospect and convert new clients from targeted segments.
• Excellent interpersonal, communication, and negotiation skills.
• Passion for travel and a deep understanding of luxury travel trends and services.
• Highly organized with the ability to manage multiple client requests simultaneously.
• Customer Service, Amadeus system, EMD, supplier systems, etc.
• Excellent command of the English language.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.