Retail Sales Supervisor (Driving License Must)

Company Name - The Laundry Hub LLC
Location - DIP 1

Salary- AED 6000- 7000 (Driving License is Must )

Sales & Performance Management

Drive sales growth across all retail locations through strategic initiatives and
team motivation
Analyse sales and revenue reports to forecast trends and identify growth
opportunities
Increase upselling and cross-selling through staff coaching and incentive
programs
Conduct weekly, monthly, and quarterly performance reviews for continuous
improvement
Track and report on store KPIs; set benchmarks to measure success
Achieve minimum of 60% conversion for marketing leads

Team Leadership & Development

Supervise and guide shop staff to ensure optimal performance and adherence to
standards
Develop and maintain employee schedules to ensure adequate coverage
Hire and onboard new staff as needed to maintain service excellence
Conduct weekly one-on-one training sessions with all staff to enhance skills and
productivity
Plan and manage annual leave schedules to ensure smooth operations

Operational Excellence

Financial Oversight

Ensure there are zero outstanding payment. Implement the solution to achieve the same.

Oversee collection of outstanding payments in a timely manner Customer Experience
Resolve customer complaints within 1 hour maximum and order delays on the same day they are reported
Improve customer satisfaction through proactive service and feedback mechanisms
Implement and oversee in-store promotional events, report outcomes to senior management
Achieve 30 mins resolution timeline and closed all open task on a timely manner.
Issue Resolution & Operational Coordination
Resolve all customer complaints and order delays within 1 hour of being reported or reflected.
Ensure same-hour resolution of:
· Pending approvals
· Special care items
· Unidentified items
· Inspections
· Tailor items
· Any customer complaint or concerns

Strategic Planning & Market Insights

Determine market needs and trends to upscale business offerings
Implement contingency plans (Plan B) for issues affecting sales, customer
satisfaction, staffing, logistics, equipment, raw materials, absenteeism, and conflicts
Resolve pending approvals, inspections, and tailor item issues promptly
Business Expansion & Growth
Identify new market opportunities and conduct feasibility studies for expansion
Collaborate with senior management to develop and execute experience strategies
Evaluate potential locations for new stores based on market demand,
competition, and ROI
Lead the setup and launch of new retail outlets, ensuring alignment with brand
standards
Build partnerships with suppliers, vendors, and local stakeholders to support
expansion
Monitor performance of newly opened stores and provide ongoing support to
ensure success
Driving corporate expansion and accelerating business growth.

Requirements

2–4 years of experience in retail operations or supervisory roles, preferably in fashion, beauty, or lifestyle retail.
UAE Driving License is Must
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Good customer service orientation and problem-solving ability.
Ability to manage store operations, including inventory, sales, and merchandising.
Knowledge of POS systems, stock management, and retail reporting.
Ability to work flexible hours, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: AED6,000.00 - AED7,000.00 per month

Application Question(s):

How would you handle a difficult or dissatisfied customer?
How do you handle underperforming staff?
Describe a time when you had to make a quick decision to solve a problem in the store.

License/Certification: