Retail Support Manager

We are searching for a dynamic Retail Support Manager to lead our team. If you're passionate about activewear, thrive in a fast-paced retail environment, and have experience managing high-volume stores, this is the perfect opportunity for you to join a growing global brand.

THE TEAM

The Retail Support Manager plays a key operational role in supporting store performance across SOHO Brand locations in KSA. This position focuses on execution, follow-up, and operational consistency, ensuring that store managers and teams are aligned with company standards and delivering on daily priorities.

The role acts as a bridge between the Retail Manager and Store Managers, providing structured follow-up on staffing, scheduling, stock coordination, training implementation, and employee matters. The Retail Support Manager may step in to support store operations during periods of absence or high business demand, ensuring business continuity and operational excellence.

This is a hands-on, field-based position requiring strong organizational skills, retail acumen, and the ability to work closely with multiple stakeholders.

Duties & Responsibilities

1. Store Operations Follow-Up

• Conduct regular store visits to monitor operational standards and execution.
• Ensure store managers are maintaining proper staffing levels and shop floor coverage.
• Review and support rota planning to ensure optimal manpower utilization.
• Monitor daily operations to ensure compliance with company policies and procedures.
• Act as escalation point for operational issues before they are raised to the Retail Manager.

2. Sales & Performance Monitoring

• Track store KPIs and sales performance in coordination with Store Managers.
• Identify operational gaps impacting performance and support corrective action plans.
• Ensure commercial priorities and promotions are properly executed on the shop floor.
• Support stores in achieving sales targets through structured follow-up and performance discussions.

3. Stock & VM Coordination

• Follow up with Store Managers and Stock Leads to ensure stock availability and replenishment.
• Ensure timely coordination between stores and logistics teams.
• Monitor back-of-house organization and stockroom standards.
• Ensure VM guidelines are implemented consistently and escalations are communicated when needed.

4. Training & Team Development

• Follow up on product training and onboarding implementation in stores.
• Ensure new joiners are properly inducted and supported.
• Coordinate with HR on training needs and development priorities.
• Monitor team engagement and morale during store visits.

5. Employee Relations & HR Coordination

• Act as first operational support for employee-related concerns before escalation.
• Coordinate with HR on probation follow-ups, attendance matters, and disciplinary actions.
• Support Store Managers in handling performance discussions when needed.
• Ensure compliance with internal HR processes and documentation standards.

6. Operational Continuity & Coverage

• Step in to support store operations in case of Store Manager absence.
• Provide hands-on leadership during peak periods or operational challenges.
• Ensure business continuity and smooth store functioning at all times.

Experience & Background

• 4–6 years of experience in retail operations, preferably in fashion or lifestyle brands.
• Previous experience as a Store Manager or Assistant Store Manager is preferred.
• Experience in multi-store coordination is a plus.

Skills & Competencies

• Strong operational retail knowledge.
• Good understanding of manpower planning and rota management.
• Solid understanding of KPIs and store performance drivers.
• Strong communication and follow-up skills.
• Ability to work in a fast-paced and dynamic environment.
• Organized, structured, and solution-oriented.
• Fluent in English and Arabic.