Rider Health and Safety Senior Specialist

Key Accountability Areas

Health and Safety Management

• Support and implement rider health and safety programs, policies, and procedures in compliance with local regulations and industry best practices.
• Conduct regular safety assessments and risk evaluations for riders' work environments and delivery routes.
• Monitor riders' compliance with safety protocols and provide guidance for improvement.
• Ensure customer delivery experience and safety (food safety practices, rider-customer interaction, hygiene, etc.)
• Organizing health and safety initiatives/events for the riders’ community, including safe driving, well-being initiatives, etc.
• Monitor accident and incident reporting framework.
• Identify safety issues and propose solutions.

Incident Management & Investigation

• Support the reporting, documentation, and follow-up of rider-related incidents, near misses, and safety observations.
• Participate in incident investigations, identify root causes, and support corrective and preventive action tracking.
• Ensure incident records are complete, accurate, and closed within required timelines.
• Monitor recurring trends and escalate key risks to management.

Governance and Resilience

• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.

QUALIFICATIONS/REQUIREMENTS

Knowledge and Experience

• 3 - 5 years of relevant experience.
• Strong knowledge of health and safety regulations.
• Proficiency in data analysis and reporting.
• Excellent analytical and problem-solving skills.
• Good understanding of operational safety risks in logistics, transportation, field operations, or last-mile environments.
• Experience in reporting, data tracking, and safety performance monitoring.
• Strong communication, coordination, and follow-up skills.
• Proficiency in Arabic and English is required.

Education and Certifications

• Bachelor’s degree in engineering is preferred; a degree in Health, Safety, or a relevant field is also acceptable.