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Rider Team Leader
JOB_REQUIREMENTS
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Employment Type
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Company Location
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Salary
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Key Responsibilities
- Rider Supervision
- Lead, guide, and support a group of approximately 120 riders.
- Monitor rider check in/out, attendance, shift performance, and breaks.
- Ensure all riders are aligned with daily delivery targets and service expectations.
- Delivery Execution Support
- Track live delivery status and assist riders in resolving issues (e.g., navigation, failed deliveries).
- Support routing adjustments and communicate urgent site instructions to the team.
- Shift Readiness
- Ensure riders are equipped with necessary assets (devices, fuel system, gear, etc.).
- Coordinate with Fleet Support and Facility teams for any rider concerns or issues.
- Performance Monitoring
- Report individual rider performance, delays, incidents, or no shows to Site Manager.
- Follow up on rider KPIs such as order count, delivery timing, and customer feedback.
- Compliance and Safety
- Ensure all riders adhere to Hungerstation's safety guidelines, dress code, and operational SOPs.
- Report any violations, accidents, or customer issues in a timely manner.
- Training and Coaching
- Provide on the job coaching to riders to improve service quality and delivery efficiency.
- Support onboarding and orientation of new riders at the site.
- Incident Handling
- Act as first line of response for delivery related issues or rider emergencies.
- Escalate major incidents to the Site Last Mile Manager and Control Tower as needed.
- Reporting and Communication
- Submit daily rider logs, performance summaries, and issue trackers.
- Maintain strong communication with Site Manager and other departments.
- 2-4 years of relevant experience.
- English Language proficiency.
- Strong capability in MS Offices.
- Strong follow up skills.
- Good knowledge in traffic standards and challenges.
- High Diploma in Logistics, Business, or any other related field.
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