RMA Technical Support Engineer

Job Responsibilities:

· Responsible for the maintenance of faulty machines such as customer returned products；

· Through continuous learning and summarizing maintenance experience, output product maintenance manual documents and experience cases to improve product maintenance skills and maintenance efficiency;

· Analyze maintenance-related data to promote product quality improvement;

· Coordinate resources to handle and resolve after-sales service complaints, and optimize internal processes;

· Responsible for providing training and guidance on equipment repair and maintenance;

· Responsible for formulating the overall project delivery plan, tracking the plan and correcting deviations in time;

· Lead on-site project delivery, provide on-site implementation and technical support services for customers, and promote project acceptance;

· Track, feedback and coordinate on-site product and technical problems, and under the guidance of the technical team, quickly solve customer problems when using products, and improve customer satisfaction;

· Provide customers with corresponding training and support in product technical parameters, product performance, product operation, etc. according to customer needs;

· Responsible for customer on-site business operations and after-sales training;

· Do a good job in project process document management, collect, compile and output related documents, and regularly conduct project summaries and experience sharing;

· Project risk identification and control, through the coordination of internal and external resources, to promote efficient project collaboration;

Job Requirements:

· Bachelor degree or above, major in mechanical and electrical, computer, electronics and other related majors;

· Familiar with electronic and electrical related knowledge and the use of common instruments;

· Understand the working principle of the basic circuit, and be able to analyze the circuit schematic diagram;

· Proficient in the operation and use of various office software;

· Experience in maintenance or craftsmanship is preferred;