RN - Case Manager (Acute Care) - Care Management

The Impact You Can Make

Team Impact

The Case Manager (Acute Care) role must optimize and integrate the interface between clinical and financial systems supporting positive health outcomes. Under the general supervision of the Director and/or Supervisor of Care Continuum, the Case Manager uses nursing and case management knowledge to promote appropriate allocation of hospital and other resources, while striving to provide high quality care to each patient in a cost-effective and timely manner. Support services provided by the Case Manager include, but are not limited to, utilization review, case management, weekend and holiday case management, care transition, collaboration with physicians and social workers for care coordination and discharge planning.

The Glens Falls Hospital Impact

Mission

Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting.

How You Will Fulfill Your Potential

Responsibilities

• Ensures order in chart/EMR coincides with the InterQual review or CMS rules and regulations for appropriate Level of Care and status on all patients through collaboration with Utilization Review RN.

• Assesses the patient’s plan of care as soon as possible on admission and re-evaluates the plan of care at least every 3 days utilizing InterQual criteria to determine appropriate Level of Care and patient status.

• Contacts the attending physician for additional information if the patient does not meet the appropriate InterQual guidelines or in accordance with CMS rules and regulations for continued stay.

• Collaborates and makes referrals to physician advisor when unable to resolve issues with attending physician.

• Meets with patient and/or family/personal representative as soon as possible, but not greater than 48 hours of admission, to assess, evaluate, and identify discharge needs. Provides support and information, as needed.

• Collaborates with physician and other members of the health care team to develop, plan, and facilitate a safe and realistic discharge plan, re-evaluating every 3 days or adjusting as patient’s condition changes throughout patient’s hospitalization.

• Assesses and evaluates the medical necessity and appropriateness of ancillary testing, medications, treatment, and plan of care, discussing concerns with the involved physician, nurse or ancillary staff member. Make appropriate referral to physician advisor regarding trends/areas of concern.

• Identifies patients with complex discharge planning needs and complex psychosocial needs and coordinate transition of care with Social Worker.

• Coordinates post-discharge plans with appropriate referral sources in a timely fashion. Coordination of aftercare services and task should include verbal hand-offs and written referrals, if indicated. Patients and their caregiver (support system) are to be educated on the services that will support them after discharge. Early and often communication with patient and family support positive outcomes and contribute to avoiding delays in discharge and potentially avoidable readmissions.

• Coordinates, plans, and participates in interdisciplinary discharge planning meetings, identifying barriers to discharge with participation of all disciplines.

• Assures completion of discharge forms, i.e. Important Message from Medicare, PRI, and transportation within established timeframes and according to state/federal regulations.

• Proactively monitors patient activity, identifying and resolving delay and barriers to discharge. Monitors length of stay, readmissions, and documents avoidable days for trending and performance improvement purposes.

• Identifies patients with complex discharge planning needs and complex psychosocial needs and coordinate transition of care with Social Worker.

• Follows the expectations of the department’s care manager role and responsibility grids

• Demonstrates the knowledge and skills necessary to provide appropriate care in consideration of the growth development, and social needs of pediatric, adolescent, adult, and geriatric patients.

• Relays any barriers or concerns regarding any aspect of their role to the Director or Supervisor of Care Continuum.

• Continuously pursue excellence in meeting the needs and expectation of all customers (patients, families, inter-disciplinary team members, payors, screener, liaisons and outside services and agencies.
  

Education/Accredited Programs

• Bachelors of Nursing (BSN) is preferred at hire, and is required within 5 years of hire. Exceptions may be made for Associate’s degree RN with relevant experience and obtains certification in case management (CCM or ACM) within 1 year.

• Minimum of two years of experience in a hospital environment strongly preferred

• Home care, payer, or other experience will be considered
  

Licenses/Certifications/Registrations

• Registered Nurse (RN) in New York State
  

Skills/Abilities

• Ability to function autonomously maintaining a high level of clinical and professional accountability

• Demonstrates skill in creative problem solving, facilitation, collaboration, coordination and critical thinking

• Embraces change and continuously identifies opportunities for improvement by demonstrating a commitment to creativity and innovation

• Committed to promoting excellence in Customer Service; functions as a team player

• Computer literacy and data analysis skills are required

• Maintains professional image by demonstrating strong verbal and written communication skills

• Demonstrates ability in self-starting, self-directing and clear decision-making behaviors
  

Communities We Serve

Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George. Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital!

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Salary Range
The expected base rate for this Glens Falls, New York, United States-based position is $38.50 to $59.74 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements.

Benefits
Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here .