RN Hospice Clinical Intake Coordinator - 7 On/7 Off - ProHealth Home Health and Hospice (Birmingham, AL.)

ProHealth Group | Home Health & Hospice

Clinical Intake Coordinator Job Description

Reports to: Hospice Branch Director

Job Summary: Clinical Intake Coordinators serve as a liaison between the clinical operations team and assigned referral sources to facilitate patient care. Responsible for developing, maintaining and servicing community relations in several settings. Serves as a resource to provide education and information on company’s programs and services to patients, caregivers, physicians, case managers, discharge planners, social workers and others.

Works Closely With: Branch Directors/ Administrators / Intake / Hospice Physicians/ Patients/ General Public/ Health Care Facilities/ Hospital Palliative Care Units/ Hospital Case Management/ Care Transition Coordinators

Job Qualifications:

Education

Required: An Associates Degree in Nursing.

Desired: Bachelor’s Degree in Business, Nursing, Marketing or Healthcare Related Field. Formal sales training also preferred.

Experience

Required: One year of hospice nursing experience or one year of hospice sales/marketing experience.

Desired: Experience admitting hospice patients to all levels of hospice care including but not limited to General In-patient (GIP).

Licenses, Certifications, and/or Registrations:

Current Alabama Driver’s License

Current Automobile Liability Insurance

Current Nursing License

Equipment

Reliable Transportation

Cell Phone

Specialized Knowledge and Skills

Medicare and other payor sources guidelines for hospice services

Communication and relationship development skills

Problem identification, resolution and strategic planning

o Communications, public relations and health education

o Basic knowledge of sales

Community assessment identification related to geriatric needs

Policy and program development

Personal Traits, Qualities and Aptitudes

Knowledge of physician, hospital, skilled nursing facility, case management and discharge planning service needs.

Ability to effectively communicate hospice services with all levels of the healthcare industry.

Ability to accept responsibility for the direction, control and planning of activities.

Ability to handle stressful situations and deadlines.

Ability to demonstrate strong communication skills.

Promotes team efforts and works well with others.

Recognizes the rights and responsibilities of company and patient confidentiality.

Ability to manage multiple assignments and can redirect priorities on short notice.

Primary Job Functions:

• Patient Education / Hospice Intake
• Work with potential hospice patients and families to determine goals of care and hospice appropriateness.
• Review company’s home health patients regularly to identify potential hospice transitions as needed.
• Weekend Hospice AOC as needed
• Manages all weekend referrals, completes follow up on active referrals and updates Admissions Coordinator/Branch Directors by 8am Monday morning
• Hospice GIP Admissions
• Work with case management, attending physicians, patients and families to admit appropriate patients to GIP.
• Documentation of admission to be completed within 24 hours.
• Perform daily visits on patients while admitted to GIP.
• Territory Management
• Assigned territory is effectively and efficiently targeted to include communication and education of hospice services while utilizing available resources.
• Strategic planning for the territory.
• Identify new referrals sources and maximize the opportunity to grow hospice business within the entity.
• Efficiently cover assigned territory on a weekly, monthly, and quarterly basis.
• Knowledge and understanding to be maintained on all systems used to track referrals and referral sources.
• Work closely with CTC’s assigned to same referral sources
• Customer Knowledge and Market Dynamics
• Knowledge of referral sources businesses and practices
• Understand of referral sources organization structure and key decision makers
• Aware of market conditions and trends to include but not limited to specific opportunities and challenges
• Ability to assess market potential and differentiate between physician and facility opportunities
• Strengths and weakness of hospice competition, including but not limited to competitive sales efforts and market share

Administrative Duties

o Prompt attendance and engaged in all meetings.

o All assignment given by manager are completed on time.

o Calls are documented in RSL by 8:00 AM each Monday for the previous week’s activity.

o Expenses are completed and submitted before deadline.

o Follow up on all pending referrals

o Timesheets and Mileage are completed and submitted before the deadline.

o Update SNF charts weekly and as needed

• Other Duties as Assigned

Working Conditions:

Travel by car to physician offices, hospitals, community centers, and events with exposure to all extremes of weather. Environments may be unpredictable and not under control of the Agency.

Physical Requirements:

• Must be able to perform limited to full range heavy work requiring sitting, standing, walking and driving.

• Must possess vision, hearing and physical dexterity necessary to maintain a driver’s license and operate an automobile.

• Must be able to climb stairs, access and operate elevators. Must be able to maneuver on all types of terrain.

• Must possess vision, hearing, feeling, physical strength and dexterity necessary to perform all duties of a Care Transition Coordinator.

• Must be able to communicate effectively both orally and in writing. Must be able to give and receive instructions and information, both in person and via telephone.

• Work requires exerting force up to 50 pounds occasionally, and/or up to 25 pounds frequently, and/or up to 10 pounds constantly in moving objects or materials.