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Role Profile: Process Reengineering Manager
End Date
Sunday 19 April 2026
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Flexible Working Options
Hybrid Working
Job Description Summary
Role Profile: Process Reengineering ManagerYears Of experience: 10-15
Level: Grade E
Function: Finance – LTC Finance (Process Reengineering)
Location: Hyderabad Technology Centre
About the Role
The Process Reengineering Manager leads a small delivery squad within the Process Reengineering team, reporting to the Senior Manager. The role is accountable for converting priority opportunities into delivered outcomes—using MI and Lean Six Sigma methods to diagnose issues, designing and piloting improvements, and implementing changes in a controlled, well communicated manner with defined owners, timelines and release controls. The Manager develops team capability, partners closely with AP/AR/Expenses and adjacent Finance Operations teams, and ensures benefits are measured and sustained.
Job Description
Key Responsibilities
1. Team Leadership & Delivery Management
- Lead, coach and develop a multidisciplinary squad (process analysts, MI specialists, change associates) with clear objectives, standards and behaviours.
- Own daytoday portfolio execution and capacity planning; remove blockers and ensure timely, highquality delivery.
- Provide subjectmatter guidance on process reengineering methods, modelling and measurement.
2. InsightLed Targeting (MI & Analytics)
- Builds/maintains dashboards for their portfolio and assures data quality (e.g., cycle time, touchless rate, right-firsttime, rework, exceptions, backlog/aging).
- Lead diagnostic analysis (SIPOC, process maps, valuestream analysis, Pareto, rootcause) to identify and size improvement opportunities and build business cases with baselines.
3. Change Ownership – Idea to Value
- Run initiatives through stage gates (problem framing options & design pilot rollout stabilisation benefits realisation) with transparent documentation.
- Ensure changes are implemented in a controlled, wellcommunicated way, with clear ownership, training, release controls and hypercare plans.
- Establish control plans, updated SOPs and metrics to sustain outcomes; hand over to BAU with acceptance criteria and benefit tracking plans.
4. External Scanning & Technology Enablement
- Evaluate external practices and enabling tools (e.g., process mining, workflow/RPA, OCR/ML) and lead proofsofconcept where aligned to priorities.
- Collaborate with Technology/ERP (e.g., Oracle Fusion, SAP/Ariba/Workday) and vendors to design pragmatic, supportable solutions.
5. Governance, Risk & Compliance
- Maintain highquality change artefacts (charters, risk & control impact assessments, testing evidence, training materials, benefits tracker).
- Ensure alignment to policy, operational risk, SOX/audit expectations; address issues and actions to closure.
6. Stakeholder & Relationship Management
- Build strong relationships with AP/AR/Expenses leadership, RecordtoReport, Procurement, HR (Expense Policy), Technology/ERP, Data/MI, Risk & Controls and Internal Audit.
- Provide concise, dataled updates to senior stakeholders on status, risks, decisions and realised value.
7. Performance & Value Creation
- Deliver measurable improvements to costtoserve, productivity, touchless processing, rightfirsttime, colleague/vendor experience and operational resilience.
- Track, validate and report benefits; ensure sustainability against agreed KPIs.
Skills & Experience
Technical Expertise
- 8-15 years’ experience in process improvement/Finance Operations/Shared Services with exposure to Record to Report, Cost Reporting, AP, AR and T&E.
- Strong command of Lean Six Sigma methods (DMAIC, measurement system basics, statistical thinking); Green Belt required; Black Belt preferred or commitment to attain within role.
- Handson MI and analytics capability (advanced Excel; Power BI/Tableau); familiarity with process mining desirable.
- Experience delivering technologyenabled change with ERP/workflow and automation (RPA/OCR); strong understanding of controls, risk and audit.
Leadership & Behavioural Skills
- Proven people leadership and coaching; builds capability and a continuousimprovement culture.
- Excellent stakeholder management and communication up to senior leadership.
- Strong judgement, structured problem solving and resilience in a fastmoving environment.
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