Rolling Stock Troubleshooter Engineer

Req ID:494786

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

• Troubleshooting of Alstom trains at customer site in order to ensure their availability.
• Provide technical expertise to subcontractors, warranty support team, project team members.

MAIN RESPONSABILITIES

Key accountabilities:

• Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair.
• Carry out Fleet check activities and plan and conduct the normal preventive maintenance.
• Reports & register any deviation (failure/event) in Failure Management data base including configuration data
• Support operation helpdesk
• Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
• Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
• Support Implementation Field Modifications (FM operator), if required
• Support specific technical investigations by Engineering or internal/external Suppliers
• Recommends preventative and corrective actions
• Instructs and directs operators in field modification and repairs
• Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
• Ensure good information flow about interventions & operations within Troubleshooting to support shift transition,
• Lead Troubleshooter team.
• Lead Preventive maintenance team if needed.
• Conducts peer reviews of PI activities and provide technical leadership if requested
• Contribute to Return of Experience

Performance measurements:

• Achievement of contractual availability (milestone) targets
• Characterization of K1S/K2/K3 issues on time (considering K1S – safety relevant issue, K2 – issue causing major passenger service disruption, K3 – issue having impact on service availability and product reliability)
• Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
• Availability of configuration update data
• Audit results (internal and external)
• Customer satisfaction of technical expertise
• Compliance with EHS rules and work-related processes

MAIN REQUIRED COMPETENCES

Educational Requirements

Mandatory:

• Certified Electrical or Mechanical Engineer.
• Minimum IT knowledge
• Internal EHS training
• Railway and Rolling Stock knowledge is a must

Desirable:

• High level of English language (read, written, spoken)

Experience

Mandatory:

• Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic) (> 10 years for Senior position)
• Field Experience (> 10 years for Senior position)
• Pneumatic and electrical schematic diagrams understanding
• EHS knowledge and exposure
• Product knowledge
• Self-government

Desirable:

• Railway Safety/Product liability
• Engineering knowledge
• Customer contact

Competencies & Skills

• Available to work at night, during weekends and on public holidays
• Adapt to new work conditions and new tools
• Rigorous & team player
• Resilience, with an analytic way of thinking in order to solve subsystem failures
• Customer satisfaction and results orientated
• Able to communicate in an open and clear manner to the T&C and Maintenance teams
• Ability to use new technologies and tools is an asset
• Able to prepare and carry out his work alone
• Able to work in cooperation with different stakeholders

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type:Experienced

Job Segment: Technical Support, Help Desk, Information Technology, Technology