Rooms Controller - Front Office (W/M)

• Assign room according to guest request and preferences
• Pre-register designated guests.
• Organize and coordinate check-in / pre-registration procedure for arriving groups.
• Review/ track/ accommodate requests for room / check-out changes when possible.
• Coordinate room moves and communicate it to amenity coordinator and CID team.
• Communicate status to appropriate team members.
• Confirm reservations and cancellations.
• Review out-of-order and out-of-service rooms daily.
• Generate Engineering reports to follow up on Out of Service rooms.
• Coordinate with Engineering team in assigning plan preventive maintenance rooms.
• Follow up queue rooms, and ensure procedure of placing rooms on queue are adhered by the team.
• Allocate showrooms for day use.
• File guest paperwork or documentation.
• Set up / process all guest check-ins/check-outs.
• Perform duplicate reservation checks, block rooms.
• Run daily reports.
• Receive, record and relay messages accurately, completely and legibly.
• Follow all company policies and procedures.
• Maintain confidentiality of proprietary information, protect company assets.
• Anticipate and address guests’ service needs.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and works with other departments.
• Perform other reasonable job duties as requested.
• Proper action plan when hotel is overbooked.

Profil recherché

• College diploma in hotel management or related field
• Luxury hotel experience is must.
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken

For all applications, please forward your updated CV

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Job Type: Contract