Sales Advisor - Ferrari

Job Purpose:

To plan, initiate and conduct sales process with the customers visiting the showroom or while on sales call and contribute to achieving the sales targets.

Roles and Responsibilities:

• Carry out sales in accordance with pre-agreed monthly targets and budgets.
• Prepare/ maintain call reports/log highlighting salient features and advise the Manager of the same.
• Report weekly/ monthly on agreed performance data, comparing actual with targeted/ budgeted performance.
• Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs and offer qualified advice on the specifications of the product.
• Maintain close contact with prospect customers, make sales call and visit them to suit their schedule/ convenience. Introduce and follow up suitable sales prospects.
• Maintain customer database and contribute towards the development of prospects list. Keep abreast of competition in this segment of cars.
• Ensure pre-delivery inspections and proper documentation of the sales transaction.
• Ensure details of all vehicle transactions are accurately completed & recorded and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing.
• Provide highest level of customer service and satisfaction at all times in accordance with the company’s sales policies and procedures to maximize future recommended or repeat sales.
• Ensure that the customer is aware of all available extras, accessories and warranties.
• Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring smooth conclusion of vehicle handover.
• Provide customers with qualified advice on vehicle finance and insurance facilities.
• Participate in seasonal sales campaign and promotions to maximize sales penetration.