Sales Analyst_Salesforce Administration

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About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job Summary

As a Sales analyst in Sales Operations, you are in a role that is essential to the success of the SFDC CRM application. You will deliver outstanding support services to NetApp Sales users and partner community spread across the globe. You will need to work closely with cross-functional teams which includes Sales, Marketing, IT, Sales Operations, Order Management & Enterprise reporting and Master data management team. This position requires problem solving skills, analytical skills, identifying and uncovering change requirements, do User Acceptance Testing of new features and bug fixes. This is a challenging and exciting position with an opportunity to directly impact the effectiveness and success of the sales organization.

Essential Functions:

Provide outstanding daily operational support for CRM system, which includes lead management, contact management, user management, account management, opportunity management, forecasting, admin/configuration changes for both direct (field) and indirect (channel) sales force.

Perform problem analysis and get to the root cause of user reported issue.

Comprehension and capability of meeting Quality and Service Level Agreements (SLAs)

Proactively improve the sales user experience and make sales tools a competitive advantage, identify/recommend and implement process improvements to ensure a positive customer experience.

Perform data quality management - Data analysis, Quality checks and ad-hoc reporting.

Analyze and report support metrics.

Learn and understand Enterprise systems and how they are integrated, including Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Systems/Applications/Products in Data Processing, Customer Master data and Enterprise Business Intelligence which are essential to this role.

User Acceptance Testing (UAT) of features and bug fixes for major releases and maintenance releases

Engage business program managers and technical resources when necessary.

Job Requirements

Experience with salesforce.com administration - Security/visibility model, User administration etc. (Minimum of 2 years).

Good understanding of sales processes and sales systems.

Excellent interpersonal and customer relations skills demonstrated through strong presentation, verbal and written communication.

Good understanding of IT and marketing processes and their objectives, as related to sales and Sales support, Creative approach to problem solving.

Must be flexible to work in 24/5 model - APAC, EMEA and US business and work in shift as assigned by the lead/manager.

Be a proactive contributor and subject matter expert on projects.

Excellent English language; including verbal, written and comprehension skills.

Education

Bachelor’s Degree – Required

Minimum of two years of experience with Customer Relationship Management (CRM) Tool – Required

Minimum of two years enterprise experience in Sales Processes/Incident (Case) Management – Preferred

Work experience as Admin in CRM application (Salesforce.com) – Required

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

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