Sales and Client Acquisition

Job description -Customer Support Representative(CSR)

Role & responsibilities:

Responsible for finding new business opportunities US virtual construction Industry, developing strategies to pursue them, and maintaining relationships. Should be able to handle clients & business accounts worth millions of dollars in construction projects. The primary focus is on delivering high-quality customer service, assisting with inquiries, troubleshooting issues, and providing solutions. This role requires proficiency in communication, problem-solving, and the ability to manage customer concerns effectively while maintaining a professional demeanor.

Key Responsibilities:

· Identify opportunities: Find new markets, clients, and partnerships with our potential clients in the US High Tech Construction industry

· Develop strategies: Create plans to reach new opportunities and improve the business

· Build relationships: Maintain and develop relationships with clients and partners

• Customer service: Making outbound calls to clients to establish and nurture long-term relationships & Bring Business.

· Following Scripts: Adhere to established communication scripts for consistency and compliance with company policies and regulations.

· Skills and Abilities:

o Excellent verbal and written communication skills in English (US accent preferred).

o Be able to develop Relations with the Business team in your territory of US states.

o Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

o Basic computer skills, including knowledge on other customer management tools.

o Good problem-solving skills

• Experience:
• Prior experience in the US calling process (customer support, sales, etc.) is a must advantage.
• Experience with handling outbound/inbound calls is mandatory.
• Soft Skills:
• Strong interpersonal and communication skills.
• Patience and resilience
• Positive attitude and a team-oriented mindset.

Preferred Traits:

· Ability to work on a night shift or flexible timings due to the nature of the US time zone.

• Familiarity with the US market, customer expectations, and communication styles & US Culture.

Additional Information:

• Training about our services will be provided for candidates who meet the basic eligibility criteria.
• Performance-based incentives may be offered for top performers.

Perks and benefits:

· 1.Competitive Work Benefits Outstanding Career growth opportunities

· 2.Exposure to International Projects in the USA and Canada regions.

· 3. Exposure to work with Top General contractors across the globe.

· 4.Health insurance and Accidental Insurance

· 5.5 Days working (Saturday and Sunday fixed off)

· 6.Cab pickup and drop for Gurgaon & south Delhi location

· 7. Sabbatical leaves

· 8.Businees Bonus

· 9.Graduity

Job Type: Full-time

Pay: ₹4.20 - ₹6.60 per year

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Bachelor's (Preferred)

Experience:

• International voice process: 2 years (Required)

Language:

• English (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person