Sales Business Retention Lead - Arabic and English fluent

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About the Role:

As a Sales Business Retention Lead, you will be regarded as a top expert in managing sophisticated customer relationships and retention strategies. Your role will serve as a key resource in resolving the most challenging customer issues and guiding other team members, ensuring the highest level of customer satisfaction.

Responsibilities:

Address the most complex customer retention challenges.
Oversee and manage strategic customer records.
Develop and execute cutting-edge customer retention strategies.
Perform in-depth follow-ups to guarantee customer satisfaction.
Provide authoritative product and service information.
Mentor and guide junior associates in addressing escalated issues.
Spearhead advanced retention-focused sales initiatives.
Collaborate with senior management for high-impact problem resolution.
Conduct in-depth analysis and strategic reporting on customer feedback.

Skills:

Customer Relationship Management: Top-tier expertise in customer relationship techniques.
Communication: Exemplary verbal and written communication abilities.
Language: Must be fluent in both Arabic and English.
CRM Software: Strong proficiency in CRM tools.
Problem Solving: Resolve the most challenging client issues with ease.
Time Management: Expert ability to juggle numerous complex tasks.
Active Listening: Superior understanding of client needs and swift responsiveness.
Team Collaboration: Lead and guide cross-functional team efforts.
Data Analysis: Highly proficient in detailed analysis and strategic application of customer feedback.

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Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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