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Sales Business Retention Lead - Arabic and English fluent
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About the Role:
As a Sales Business Retention Lead, you will be regarded as a top expert in managing sophisticated customer relationships and retention strategies. Your role will serve as a key resource in resolving the most challenging customer issues and guiding other team members, ensuring the highest level of customer satisfaction.
Responsibilities:
- Address the most complex customer retention challenges.
- Oversee and manage strategic customer records.
- Develop and execute cutting-edge customer retention strategies.
- Perform in-depth follow-ups to guarantee customer satisfaction.
- Provide authoritative product and service information.
- Mentor and guide junior associates in addressing escalated issues.
- Spearhead advanced retention-focused sales initiatives.
- Collaborate with senior management for high-impact problem resolution.
- Conduct in-depth analysis and strategic reporting on customer feedback.
Skills:
- Customer Relationship Management: Top-tier expertise in customer relationship techniques.
- Communication: Exemplary verbal and written communication abilities.
- Language: Must be fluent in both Arabic and English.
- CRM Software: Strong proficiency in CRM tools.
- Problem Solving: Resolve the most challenging client issues with ease.
- Time Management: Expert ability to juggle numerous complex tasks.
- Active Listening: Superior understanding of client needs and swift responsiveness.
- Team Collaboration: Lead and guide cross-functional team efforts.
- Data Analysis: Highly proficient in detailed analysis and strategic application of customer feedback.
#LI-118864
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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