Sales Call Center Representative

Are you a confident communicator with a passion for telesales and leadership? We are looking for an Sales Call Center Representative with 6 months to 1 year of experience in a call center or outbound sales environment. This is an excellent opportunity for someone who thrives on cold calling, enjoys coaching others, and wants to lead a team to success while driving performance and optimizing outbound strategies for higher conversions.

Key Responsibilities:

• Lead, train, and manage a team of cold-calling agents to achieve daily and monthly performance targets
• Make outbound calls to generate qualified leads and boost conversions
• Coach and mentor team members on call scripts, sales techniques, and communication skills
• Set, track, and report on individual and team KPIs (call volume, lead quality, conversions)
• Qualify leads and either close deals directly or pass them to the sales team
• Monitor team performance, provide regular feedback, and conduct performance evaluations
• Ensure accurate data entry and reporting in CRM systems
• Collaborate with the marketing team to refine outreach strategies and campaigns
• Stay updated on company products, services, and industry trends

Experience & Requirements:

• 6 months – 1 year of call center or outbound sales experience (required)
• Experience in SEO campaigns or digital marketing (a plus)
• Previous leadership or team management experience (preferred)
• Strong outbound sales, lead generation, and campaign management background
• Excellent verbal and written communication skills in English
• Proficiency with CRM platforms and call tracking tools
• Skilled in objection handling, closing deals, and motivating teams
• Strong organizational, time management, and reporting abilities

Core Skills & Competencies:

• Cold Calling & Lead Generation
• Team Leadership & Coaching
• Outbound Sales Strategy
• Lead Qualification & Conversion
• Communication & Negotiation
• CRM & Sales Reporting
• Goal-Oriented Execution

Perks & Benefits:

• Competitive salary: PKR 60,000 + 10% commission
• Indoor, professional working environment
• Growth opportunities into senior leadership roles

Job Details:

• Location: DHA Phase 1, Lahore
• Timings: 7 PM – 4 AM
• Job Type: Full-time (On-site)

Job Type: Full-time

Pay: Up to Rs60,000.00 per month

Work Location: In person