Call Center Team Lead

About Abacus
For 40+ years, Abacus has been driving digital transformation with innovative business solutions, scalable services, and a culture built on integrity, collaboration, and growth.

Role Overview
We’re looking for a Team Lead – Call Center Operations to oversee daily BPO operations, ensure top-notch performance, and deliver exceptional customer experiences.

Key Responsibilities

· Supervise & mentor call center agents.

· Monitor KPIs & drive performance improvements.

· Ensure SLA compliance & operational efficiency.

· Handle escalations & coordinate with cross-functional teams.

· Provide coaching, feedback & performance reviews.

Qualifications

· 1+ year of team lead experience in a BPO/Call Center.

· Strong leadership, communication & problem-solving skills.

· Experience managing KPIs, reports & client expectations.

· Bachelor’s degree (required).

Perks & Benefits

· 2 Weekly Days Off

· EOBI & Medical (IPD + OPD)

· 38 Paid Annual, Casual & Sick Leaves

· Annual Performance-Based Increment

· Inclusive, growth-oriented work culture

Join Abacus — where people & performance thrive.

Job Type: Full-time

Why Join Us?

• Shape the learning culture of a leading BPO.
• Exposure to global clients & diverse processes.
• Career growth in a dynamic, growth-focused environment.

Apply Now: hassan.saleem@abacus-global.com

Job Type: Full-time

Pay: Rs80,000.00 - Rs120,000.00 per month

Application Question(s):

• Are you comfortable handling escalations and ensuring SLA compliance while mentoring a team?
• Have you managed KPIs, performance reports, and client expectations in your previous roles?
• Do you have at least 1 year of experience leading a team in a BPO or call center environment?

Education:

• Bachelor's (Preferred)

Work Location: In person

Application Deadline: 23/09/2025