UK Call Center Executive (DHA - 1pm to 10pm)

Job Title: Call Center Executive

Location: DHA Phase 4, Lahore

Working Hours: 1:00 PM to 10:00 PM

Are you a dynamic and articulate communicator with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and possess excellent problem-solving skills? If so, we have the perfect opportunity for you! We are seeking a highly skilled and motivated Call Center Executive to join our team at our DHA Phase 4, Lahore location.

Key Responsibilities:

Customer Engagement:

- Handle inbound and outbound calls with professionalism and enthusiasm.

- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Communication Skills:

- Possess exceptional verbal and written communication skills.

- Maintain a positive and empathetic attitude towards customers.

Problem Resolution:

- Identify and assess customers' needs to achieve prompt resolution.

- Collaborate with team members and other departments to resolve complex issues.

Product Knowledge:

- Stay up-to-date with product knowledge to effectively assist customers.

- Provide accurate and detailed information about products and services.

Adaptability:

- Adapt to changes in procedures and policies in a dynamic work environment.

- Embrace feedback for continuous improvement.

Documentation:

- Maintain accurate records of customer interactions and transactions.

- Update customer information in the database.

Qualifications:

- High school diploma or equivalent; college degree preferred.

- Proven experience in a customer service or call center role.

- Excellent communication skills in English.

- Ability to handle high call volumes with efficiency.

- Strong problem-solving and multitasking abilities.

- Proficient in using call center software and Microsoft Office Suite.

Working Environment:

- Modern and vibrant workspace located in DHA Phase 4, Lahore.

- Opportunities for professional development and career growth.

- Supportive and collaborative team environment.

We look forward to welcoming you to our dynamic team!

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person