Sales Co-ordinator

Designation: Sales Coordinator

Reporting to: National Sales Manager

Location: Mumbai-HO

Educational Qualification: Bachelor's degree in Science stream would be an added Advantage.

Industry Type: Biotechnology

Salary Range:

Job Responsibilities:

he Sales Coordinator is responsible for providing administrative and operational support to the sales team. The role involves managing the flow of sales-related information, coordinating client interactions, processing orders, maintaining records, and ensuring smooth communication between sales, customers, and other departments. The Sales Coordinator plays a vital role in assisting the sales team to achieve sales targets and maintaining a high level of customer satisfaction.

Key Responsibilities:

• Order Processing & Management:
• Receive and process customer orders in a timely and accurate manner.
• Monitor the status of orders and ensure on-time delivery.
• Coordinate with the logistics and inventory teams to track shipments and resolve any order discrepancies.
• Sales Support:
• Assist the sales team in preparing quotes, proposals, and presentations.
• Maintain and update customer databases and sales records using CRM software.
• Support the preparation of sales reports, dashboards, and presentations for internal and external meetings.
• Customer Interaction:
• Serve as a point of contact for customer inquiries, ensuring that all customer needs and concerns are addressed promptly.
• Assist in managing customer accounts, including addressing any issues or special requests.
• Follow up with clients to ensure satisfaction with products/services and resolve any complaints.
• Communication & Coordination:
• Act as a liaison between the sales team and other departments (e.g., Sales, Accounts, Logistics) to ensure the timely completion of orders.
• Coordinate the scheduling of meetings, demos, and calls between sales teams and clients.
• Help prepare and organize sales meetings and events.
• Sales Reporting & Analytics:
• Track sales data, generate reports, and analyze trends to help the sales team improve performance and meet targets.
• Monitor and report on the progress of sales campaigns and initiatives.
• Assist with the creation of sales forecasts and budgeting activities.
• Administrative Duties:
• Maintain and organize sales documentation, including contracts, agreements, and customer communications.
• Handle administrative tasks such as filing, document preparation, and office coordination related to the sales department.
• Product & Service Knowledge:
• Stay updated on the company's products, services, and market conditions.
• Provide information and assistance to customers regarding product specifications, pricing, and availability.

Qualifications:

• Education:
• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field (preferred).
• High school diploma or equivalent required.
• Experience:
• Minimum of 1–3 years of experience in a sales support or coordination role (preferred).
• Experience in a specific industry (e.g., technology, healthcare, manufacturing) is a plus.
• Skills:
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), and CRM software
• Detail-oriented with the ability to handle multiple tasks and priorities.
• Ability to work independently as well as part of a team.
• Strong customer service and interpersonal skills.

Additional Information:

• Full-time
• Competitive salary and benefits package including health insurance

Job Type: Full-time

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance

Work Location: In person